Field-Based Customer Success Manager - SoCal Growth

qlub; Los Angeles (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

qlub, a fast-scaling food-tech platform, is seeking a Customer Success Manager in Southern California. This field-based role requires frequent on-site visits with restaurant partners across SoCal to drive adoption and growth from day one.

You’ll onboard venues, train partners, monitor merchant health, and collaborate with Operations and Product to resolve issues end-to-end, aiming to reduce churn and strengthen long-term relationships in a dynamic, build-from-scratch environment.

Responsibilities

• Lead onboarding pipeline for new venues with cross-functional teams (Operations and Product) to configure systems, integrate environments, and launch restaurants seamlessly.
• Conduct hands-on training sessions for restaurant partners to drive daily active usage and embed qlub into standard venue operations.
• Build high-trust relationships with clients, leverage negotiation skills to navigate changes, secure adoption, and align stakeholders around shared goals.
• Continuously monitor merchant performance and health metrics; proactively address operational risks to prevent churn.
• Partner with the Operations team to follow up with customers and ensure issues are resolved end-to-end.

Skills

Onboarding process

Training sessions

Negotiation skills

Relationship building

Field-based work

Job description

qlub, a fast-scaling food-tech platform, is seeking a Customer Success Manager in Southern California. This field-based role requires frequent on-site visits with restaurant partners across SoCal to drive adoption and growth from day one.

You’ll onboard venues, train partners, monitor merchant health, and collaborate with Operations and Product to resolve issues end-to-end, aiming to reduce churn and strengthen long-term relationships in a dynamic, build-from-scratch environment.