Merchant Success & Growth Manager

ID TECH; Cypress (CA); On-site; USD 58,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Job summary

ID TECH is looking for a driven Customer Success Manager to enhance merchant success in California. This vital role focuses on managing a portfolio of mid-market and enterprise merchants throughout their lifecycle, ensuring they achieve their business goals on our platform.

You will oversee onboarding, account management, and retention, while collaborating with various departments to provide seamless merchant support. Ideal candidates are customer-centric, experienced in payment processing, and adept with tools like Salesforce and Jira.

Qualifications

• 1-3 years in customer success, account management, or customer support.
• Minimum of 2 years in merchant services, payment processing, or fintech.
• Solid understanding of merchant operations.

Responsibilities

• Manage new merchant onboarding from contract to first payment.
• Conduct regular check-ins to ensure merchant satisfaction.
• Identify expansion opportunities within existing accounts.

Skills

Customer-centric focus

Excellent communication skills

Organizational skills

Problem-solving mindset

Tools

Salesforce

Jira

Job description

ID TECH is looking for a driven Customer Success Manager to enhance merchant success in California. This vital role focuses on managing a portfolio of mid-market and enterprise merchants throughout their lifecycle, ensuring they achieve their business goals on our platform.

You will oversee onboarding, account management, and retention, while collaborating with various departments to provide seamless merchant support. Ideal candidates are customer-centric, experienced in payment processing, and adept with tools like Salesforce and Jira.