Customer Success Manager: Drive ROI & Growth

Assembled; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Assembled in San Francisco is seeking a Customer Success Manager to guide post‑sale engagement and drive ROI for a growing base of customers worldwide.

You will manage executive relationships, influence product feedback, and lead initiatives that improve the customer journey, renewals, and expansion. This role requires strong communication, strategic thinking, and willingness to travel for onsite trainings and reviews.

Qualifications

• Experience in customer‑facing roles within startups or tech services.
• Ability to communicate with executives and diverse teams.
• Proven track record of driving customer outcomes and renewals.

Responsibilities

• Manage a portfolio of customers and drive business outcomes with senior stakeholders.
• Lead cross‑functional projects to improve customer journeys and ROI.
• Conduct regular business reviews and end users trainings to maximize adoption.
• Identify growth opportunities and expand accounts.
• Mitigate churn and drive renewals within your book of business.
• Collaborate with product and solutions teams to incorporate customer feedback.

Skills

Relationship building

Executive communication

Cross-functional collaboration

Strategic thinking

Growth mindset

Travel willingness

Project management

Customer-facing experience

Job description

Assembled in San Francisco is seeking a Customer Success Manager to guide post‑sale engagement and drive ROI for a growing base of customers worldwide.

You will manage executive relationships, influence product feedback, and lead initiatives that improve the customer journey, renewals, and expansion. This role requires strong communication, strategic thinking, and willingness to travel for onsite trainings and reviews.