Field-Based Restaurant Success Manager for Retention

Sauce; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Parental Leave

Flexible Work Environment

Responsible Paid Time Off

Job summary

Sauce is seeking a Customer Success Manager in the Miami area to manage a growing portfolio of restaurant accounts and drive adoption, retention, and growth.

You'll educate partners on our commission-free delivery platform, collaborate with Sales and Onboarding teams to go live, and monitor performance with data-driven insights. This field-based role requires excellent communication and a passion for helping customers succeed.

Qualifications

• 3+ years experience in a Restaurant Success or Account Management role.
• 3+ years experience with the restaurant industry (in tech or restaurant operations).
• Deep understanding of the restaurant and online food ordering industries.
• Experience with CRM service tools (Salesforce, HubSpot).

Responsibilities

• Be responsible for a growing portfolio of restaurant accounts, focused on order growth, retention, upsell opportunities, and referrals.
• Educate restaurants on Sauce product offering and the benefits to their business.
• Work with Sales and Onboarding teams to bring new restaurant partners live on Sauce.
• Work in a cross functional capacity to gather and help prioritize restaurant feedback related to product improvements
• Track key success metrics and KPIs, monitor restaurants' performance and be proactive
• Help our restaurant partners maximize their Sauce platform performance.
• Be an internal ambassador for our restaurant partners.
• Be the main escalation points for day-to-day restaurant success tickets.
• Analyze and report on restaurant feedback to inform product and messaging improvements
• Manage the entire restaurant renewal process for your assigned accounts.
• Encourage upsells, cross-sells, referrals.
• Achieve monthly, quarterly, and annual growth and retention KPI.

Skills

Account management

CRM tools

Data driven

Communication skills

Problem solving

Field work

Tools

Salesforce

HubSpot

CRM software

Job description

Sauce is seeking a Customer Success Manager in the Miami area to manage a growing portfolio of restaurant accounts and drive adoption, retention, and growth.

You'll educate partners on our commission-free delivery platform, collaborate with Sales and Onboarding teams to go live, and monitor performance with data-driven insights. This field-based role requires excellent communication and a passion for helping customers succeed.