Customer Success Manager (Field-based)

qlub; Los Angeles (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

qlub, a fast-scaling food-tech platform, is seeking a Customer Success Manager in Southern California. This field-based role requires frequent on-site visits with restaurant partners across SoCal to drive adoption and growth from day one.

You’ll onboard venues, train partners, monitor merchant health, and collaborate with Operations and Product to resolve issues end-to-end, aiming to reduce churn and strengthen long-term relationships in a dynamic, build-from-scratch environment.

Responsibilities

• Lead onboarding pipeline for new venues with cross-functional teams (Operations and Product) to configure systems, integrate environments, and launch restaurants seamlessly.
• Conduct hands-on training sessions for restaurant partners to drive daily active usage and embed qlub into standard venue operations.
• Build high-trust relationships with clients, leverage negotiation skills to navigate changes, secure adoption, and align stakeholders around shared goals.
• Continuously monitor merchant performance and health metrics; proactively address operational risks to prevent churn.
• Partner with the Operations team to follow up with customers and ensure issues are resolved end-to-end.

Skills

Onboarding process

Training sessions

Negotiation skills

Relationship building

Field-based work

Job description

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work.

As our next Customer Success Manager , you'll help drive our growth in Southern California : building, shipping, and delivering results from day one. This is a field-based role; you'll spend most of your time on-site with restaurant partners across SoCal rather than at a desk. Expect 8-9 hours in the field visiting restaurants we serve, not in the office. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What you’ll own

• Lead the complete onboarding pipeline for new venues, working cross-functionally with Operations and Product to configure systems, integrate environments, and launch restaurants seamlessly
• Conduct hands-on training sessions for restaurant partners. Drive daily active usage and usage depth to embed qlub into standard venue operations
• Build high-trust, peer-level relationships with clients. Leverage strong negotiation skills to navigate operational changes, secure adoption, and align stakeholders around shared goals
• Continuously monitor merchant performance and health metrics. Proactively address operational risks to prevent churn and ensure long-term client retention
• Partner closely with the Operations team to follow up with customers and ensure technical issues are resolved end-to-end