Field-Based Customer Growth & Engagement Lead

Ryder System, Inc.; Richmond (VA); Hybrid; USD 62,000 - 72,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. seeks a Customer Engagement Manager to manage assigned accounts and educate customers on Ryder services, including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management.

You’ll be on the road across the West Baltimore territory, building relationships and driving growth. The role emphasizes customer engagement, upsell opportunities, and cross-functional collaboration with Ryder departments to deliver contracted services and achieve customer

Qualifications

• Bachelor's degree in business, marketing, or transportation, or equivalent experience.
• At least 2 years of experience providing service to customers.
• At least 2 years of experience selling to customers.

Responsibilities

• Attain or exceed assigned sales quotas and profit targets.
• Maintain regular in-person and virtual contact with customers to meet requirements.
• Develop a sales penetration plan to expand Ryder's wallet share.
• Segment account base by opportunity for growth, renewal, and risk of loss.
• Present Ryder services and capabilities to customer influencers and stakeholders.
• Develop knowledge of customers' business, goals, and objectives.

Skills

Sales skills

Account management

Negotiation

Contractual leasing

Pricing

Travel >60%

Education

Bachelor's degree in business, marketing, or transportation

Job description

Ryder System, Inc. seeks a Customer Engagement Manager to manage assigned accounts and educate customers on Ryder services, including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management.

You’ll be on the road across the West Baltimore territory, building relationships and driving growth. The role emphasizes customer engagement, upsell opportunities, and cross-functional collaboration with Ryder departments to deliver contracted services and achieve customer