Strategic Fleet Engagement & Growth Manager

Ryder System, Inc.; Horsham (PA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Ryder System, Inc. is seeking a Customer Engagement Manager (CEM) to manage assigned accounts and drive growth by educating customers on Ryder services, including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services.

You will use the Ryder Sales Process to develop relationships with influencers, understand customer goals, and pursue upsell opportunities while coordinating with Ryder vendors and internal teams.

Qualifications

• Bachelor's degree in business, marketing, or transportation, or equivalent experience.
• 2 years or more experience providing service to customers.
• 2 years or more experience selling to customers.

Responsibilities

• Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements.
• Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal and potential for risk of loss.
• Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives.
• Work collaboratively with DTS/SCS to develop upsell opportunities for services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
• Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer.

Skills

Sales skills

Account Management

Negotiation

Contractual leasing

Pricing

Education

Bachelor's degree in business, marketing, or transportation

2 years or more experience providing service to customers

2 years or more experience selling to customers

Job description

Ryder System, Inc. is seeking a Customer Engagement Manager (CEM) to manage assigned accounts and drive growth by educating customers on Ryder services, including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services.

You will use the Ryder Sales Process to develop relationships with influencers, understand customer goals, and pursue upsell opportunities while coordinating with Ryder vendors and internal teams.