Field-Based Community Health Advocate & Navigator

Molina Healthcare, Inc.; Grove City (OH); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare, Inc. is seeking a community health worker to support local member advocacy and connect underserved members with health care resources.

The role emphasizes non-clinical paraprofessional duties conducted in the field and in member homes, shelters, and provider offices to improve access and outcomes. The position requires strong communication, customer service, organizational, and time-management skills, plus a valid driver's license and reliable transportation for travel between

Qualifications

• At least 1 year of health care experience serving underserved populations.
• CHW certification may be required depending on state.
• Valid driver's license and reliable transportation for travel.
• Ability to multi-task while speaking with members.
• Excellent customer service skills.
• Strong organizational and time-management abilities.
• Willingness to learn other programs and software systems.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and related software.

Responsibilities

• Engage with members as an advocate and resource to support health care needs.
• Collaborate with the health care services team on non-clinical duties in the field.
• Help members navigate health plan benefits and arrange services.
• Assist members in accessing social services and resources.
• Outreach to locate and support disconnected members with special needs.
• Conduct research to locate hard-to-reach members using available data.
• Participate in ongoing outreach activities, telephonic or in person.
• Guide members to maintain Medicaid eligibility and financial resources.
• Travel 50-80% as required by state/contractual needs.

Skills

Customer service

Communication skills

Multitasking

Time management

Adaptability

Verbal and written communication

Tools

Microsoft Office

Job description

Molina Healthcare, Inc. is seeking a community health worker to support local member advocacy and connect underserved members with health care resources.

The role emphasizes non-clinical paraprofessional duties conducted in the field and in member homes, shelters, and provider offices to improve access and outcomes. The position requires strong communication, customer service, organizational, and time-management skills, plus a valid driver's license and reliable transportation for travel between