Field-Based Community Health Navigator & Advocate

Molina Healthcare, Inc.; Dublin (OH); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare is seeking a Community Health Worker to support local member advocacy and connect underserved individuals with health and social resources. The role includes home and community visits, non-clinical support, and navigation of Medicaid benefits to improve access and outcomes.

Travel will be required (local), with a focus on engaging members, documenting interactions, and coordinating with care teams to ensure cost-effective, quality care in the community.

Qualifications

• 1+ year health care experience in underserved populations.
• CHW certification may be required for certain states.
• Valid driver's license and reliable transportation for travel.
• Ability to multi-task while interacting with members.
• Excellent customer service and communication skills.
• Organizational and time-management abilities.
• Proficiency with Microsoft Office and related software.

Responsibilities

• Advocate for members and assist with health care needs.
• Collaborate with health services team; perform non-clinical duties in the field.
• Help navigate benefits; schedule appointments and arrange transportation.
• Assist with access to social services (housing, food, employment).
• Outreach to locate disconnected members with special needs.
• Research and locate hard-to-contact members using databases and community resources.
• Engage in ongoing outreach activities (telephonic and in-person).
• Guide Medicaid eligibility and other financial resources.
• Local travel (50-80%) may be required.

Skills

Customer service

Organizational skills

Verbal communication

Written communication

Microsoft Office

Multi-tasking

Problem solving

Education

CHW certification

Job description

Molina Healthcare is seeking a Community Health Worker to support local member advocacy and connect underserved individuals with health and social resources. The role includes home and community visits, non-clinical support, and navigation of Medicaid benefits to improve access and outcomes.

Travel will be required (local), with a focus on engaging members, documenting interactions, and coordinating with care teams to ensure cost-effective, quality care in the community.