Field-Based Community Health Navigator

Molina Healthcare, Inc.; Jeffersonville (IN); On-site; USD 23,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Molina Healthcare, Inc. seeks a community-based member advocate to support vulnerable members in managing health care needs. The role acts as a local resource, using community knowledge to assist with benefits, appointments, transportation, and social services.

The position involves travel (local) to member locations such as homes, shelters, and provider offices, with a focus on navigating Medicaid eligibility and coordinated care. Strong communication and organization are essential.

Qualifications

• At least 1 year of health care experience working with underserved populations.
• CHW certification may be required depending on state.
• Valid driver's license and reliable transportation.
• Ability to multi-task while speaking with members.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office.

Responsibilities

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with health care services team performing non-clinical paraprofessional duties in the field.
• Helps members navigate and maximize health plan benefits, including scheduling, transportation, and follow-ups.
• Assists members in accessing social services and community resources.
• Provides outreach to reconnect disconnected members with special needs.
• Performs research to locate hard-to-reach members using internal and external sources.
• Participates in ongoing or project-based member outreach activities (telephonic/face-to-face).
• Guides members to maintain Medicaid eligibility and other financial resources.

Skills

Excellent customer service

Organizational skills

Verbal and written communication

Multi-tasking

Education

CHW certification

CMA certification

Tools

Microsoft Office

Job description

Molina Healthcare, Inc. seeks a community-based member advocate to support vulnerable members in managing health care needs. The role acts as a local resource, using community knowledge to assist with benefits, appointments, transportation, and social services.

The position involves travel (local) to member locations such as homes, shelters, and provider offices, with a focus on navigating Medicaid eligibility and coordinated care. Strong communication and organization are essential.