Field-Based Community Advocate & Care Navigator

Jobtome; Marysville (WA); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare is seeking a Community Health Worker to support community-based member advocacy activities and help vulnerable members manage health care needs. You will serve as a local resource and collaborate with care teams to maximize benefits and access to services.

The role involves home visits, coordination with providers, and outreach to connect members with social services, housing, food, and employment resources. A driver’s license and strong communication skills are essential.

Qualifications

• At least 1 year of health care experience with underserved populations.
• CHW certification may be required depending on state.
• Valid and unrestricted driver’s license and reliable transportation.
• Ability to multitask while speaking with members.
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Willingness to learn other lines of business and software systems.
• Proficiency in Microsoft Office and applicable software.
• Fluent verbal and written communication.

Responsibilities

• Engages with members as an advocate and resource for health care needs.
• Collaborates with health care services team providing non-clinical paraprofessional duties in the field.
• Helps navigate plan benefits, schedules appointments, arranges transportation, and follows up on missed visits.
• Assists members in accessing social services such as housing, food, employment.
• Provides outreach to locate and support disconnected members with special needs.
• Conducts research to locate hard-to-reach members using internal data and community resources.
• Participates in ongoing or project-based outreach activities.
• Guides members to maintain Medicaid eligibility and other resources as appropriate.
• Local travel up to 50-80% may be required.

Skills

Customer service

Communication

Time management

Microsoft Office

Driver's license

Multi-tasking

Travel readiness

Job description

Molina Healthcare is seeking a Community Health Worker to support community-based member advocacy activities and help vulnerable members manage health care needs. You will serve as a local resource and collaborate with care teams to maximize benefits and access to services.

The role involves home visits, coordination with providers, and outreach to connect members with social services, housing, food, and employment resources. A driver’s license and strong communication skills are essential.