Field-Based Community Health Advocate & Navigator

Molina Healthcare, Inc.; Granville (WV); On-site; USD 23,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Molina Healthcare, Inc. is seeking a Community Health Worker to advocate for and support members in navigating health care needs. The role involves field visits in homes, shelters, and provider offices, with a focus on empowering members to maximize benefits.

The position requires strong communication, customer service, and organizational skills, plus the ability to travel locally up to 80% and to learn additional programs and software as needed.

Qualifications

• At least 1 year health care experience with underserved populations.
• CHW certification may be required in some states.
• Valid driver's license and reliable transportation for job travel.
• Ability to multi-task while speaking with members.
• Excellent customer service.
• Organizational and time-management skills.
• Willingness to learn other programs and software.
• Excellent verbal and written communication.
• MS Office proficiency.

Responsibilities

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with and supports the health care services team with non-clinical field duties, meeting members in homes, nursing homes, shelters, or provider offices.
• Helps members navigate and maximize health plan benefits and schedules appointments.
• Assists members in accessing social services such as housing, food, and employment resources.
• Provides outreach to locate and support disconnected members with special needs.
• Conducts data research to locate members Molina has been unable to contact.
• Participates in ongoing or project-based outreach activities (telephonic or face-to-face).
• Guides members to maintain Medicaid eligibility and other financial resources.
• Local travel 50-80% may be required.

Skills

Customer service

Verbal communication

Written communication

Time management

MS Office

Driver's license

Bilingual

Travel readiness

Education

CHW certification

Certified Medical Assistant (CMA)

Tools

Microsoft Office

Job description

Molina Healthcare, Inc. is seeking a Community Health Worker to advocate for and support members in navigating health care needs. The role involves field visits in homes, shelters, and provider offices, with a focus on empowering members to maximize benefits.

The position requires strong communication, customer service, and organizational skills, plus the ability to travel locally up to 80% and to learn additional programs and software as needed.