Field Operations Leader - Grow Teams & Drive Excellence

Valet Living; Roswell (GA); On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

Health benefits

401k with match

Flexible time off

Tuition reimbursement

Referral bonuses

Pet insurance

Assistance programs

Torch Fitness access

Job summary

Valet Living is seeking an Operations Manager to lead a team of Area Leaders, optimize processes, and ensure top-tier service for clients. The role emphasizes leadership, analytics, and hands-on execution in a field-based setting with regular travel.

You will manage budgets, staffing, and compliance while collaborating with sales to expand services and strengthen client relationships. A Bachelor’s degree and strong Excel/data analysis skills are preferred.

Qualifications

• 5-7 years of leadership experience with budget and reporting responsibility.
• Bachelor’s degree preferred.
• Strong Excel and data analysis skills to support decision-making.
• Ability to travel regularly throughout the market.
• Excellent verbal and written communication skills.

Responsibilities

• Lead & Develop Teams: Coach, mentor, and support Area Leaders, driving engagement and accountability.
• Drive Operational Excellence: Use data analysis and insights to improve processes, productivity, and service delivery.
• Financial Management: Develop budgets, monitor expenses, and report on financial performance.
• Own Staffing Strategy: Forecast staffing needs and partner with Recruiting to maintain team coverage.
• Ensure Systems Compliance: Lead training efforts and enforce standards for systems usage, safety, and service protocols.
• Client Partnership: Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.
• Identify Growth Opportunities: Look for ways to expand services and grow existing client relationships.
• Field Operations: Perform site visits to ensure service quality and safety standards are upheld, stepping in as necessary to ensure seamless service continuity.
• Manage Fleet & Inventory: Oversee vehicle compliance, maintenance, and warehouse inventory.
• Talent Development: Identify future leaders and support their professional growth.
• Servant Leadership: Lead by example, working alongside Area Leaders to support frontline teams.
• Own Special Projects: Lead assigned projects from start to finish.

Skills

Leadership

Excel

Data analysis

Project management

Communication

Customer focus

HR knowledge

Problem solving

Tech savvy

Driver's license

Travel

Education

Bachelor's degree

Tools

MS Word

Outlook

PowerPoint

Excel

Job description

Valet Living is seeking an Operations Manager to lead a team of Area Leaders, optimize processes, and ensure top-tier service for clients. The role emphasizes leadership, analytics, and hands-on execution in a field-based setting with regular travel.

You will manage budgets, staffing, and compliance while collaborating with sales to expand services and strengthen client relationships. A Bachelor’s degree and strong Excel/data analysis skills are preferred.