Field-Based Client Success Manager — Multifamily Growth

MultiPro Property Solutions, LLC; Beaverton (OR); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Flexible time off

Tuition reimbursement

Referral bonuses

Discount programs

Job summary

MultiPro Property Solutions, LLC is seeking a Client Success Manager (CSM) to manage a high-volume portfolio of multifamily clients. You will serve as the primary contact after the sale, ensuring a best-in-class client experience through onsite engagement and proactive relationship management.

You’ll partner with branch leadership, field teams, and internal partners to retain clients, resolve issues quickly, and grow accounts by aligning services to evolving client needs.

Qualifications

• 5+ years in B2B account management, client success, service delivery, or project management.
• Strong relationship-building with onsite and executive stakeholders.
• Excellent time management in a high-volume environment.

Responsibilities

• Serve as the primary point of contact and overall account lead for assigned clients.
• Build and maintain long-term relationships with onsite decision-makers.
• Manage a large client portfolio, up to 100 multifamily communities.
• Conduct regular onsite visits, bi-weekly calls, and ongoing email communication.
• Track client interactions and outcomes in CRM systems.
• Achieve client success KPIs including retention and revenue penetration.
• Own client retention by proactively addressing risks and preventing churn.
• Monitor account health, service usage, and satisfaction feedback.
• Conduct portfolio reviews to identify service gaps and expansion opportunities.
• Lead service delivery issues and collaborate with internal teams to resolve.
• Facilitate change orders and adjustments to meet client expectations.
• Collaborate to resolve complex issues efficiently and follow up on resolutions.
• Grow accounts through upselling and cross-selling MultiPro services.
• Lead onboarding and transfer-of-trust for new clients.
• Support subcontractor recruitment and deployment to meet demand.
• Ensure compliance with pricing and work orders.

Skills

Client management

Relationship building

Organizational skills

Problem solving

CRM experience

Bilingual English/Spanish

Education

Bachelor’s degree preferred

Tools

Salesforce

CRM systems

Job description

MultiPro Property Solutions, LLC is seeking a Client Success Manager (CSM) to manage a high-volume portfolio of multifamily clients. You will serve as the primary contact after the sale, ensuring a best-in-class client experience through onsite engagement and proactive relationship management.

You’ll partner with branch leadership, field teams, and internal partners to retain clients, resolve issues quickly, and grow accounts by aligning services to evolving client needs.