Field-Based Client Success Manager (Multifamily)

MultiPro Property Solutions, LLC; Dallas (TX); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Health Benefits

401k with company match

Flexible Time Off

Tuition reimbursement

Referral bonuses

Job summary

MultiPro Property Solutions, LLC is seeking a Client Success Manager to serve as the primary contact for a large portfolio of multifamily clients, driving retention and expansion. You will work closely with branch leadership and field teams to align services with client needs and ensure an exceptional on-site experience.

In this field-based role, you’ll conduct regular onsite visits, manage up to 100 communities, and collaborate across billing, sales, and operations to resolve issues and grow

Qualifications

• 5+ years in B2B account management, client success, service delivery, or project management roles.
• Strong relationship-building skills with onsite and executive-level decision-makers.
• Experience with CRM and field-based client management.

Responsibilities

• Serve as primary point of contact and account lead for assigned clients.
• Build long-term relationships with onsite decision-makers.
• Manage a large client portfolio that may include up to 100 multifamily communities.
• Conduct regular onsite visits, bi-weekly calls, and ongoing email communication in line with branch cadence.
• Track all client interactions, activity, and outcomes in CRM systems.
• Achieve defined client success KPIs including retention, revenue penetration, and services per client.
• Grow assigned accounts through upselling and cross-selling additional MultiPro services.
• Lead onboarding and transfer-of-trust for new clients.
• Collaborate with internal teams to resolve complex issues efficiently.

Skills

Account management

Relationship building

CRM experience

Sales / upselling

Organization

Bilingual English/Spanish

Problem solving

Education

Bachelor’s degree preferred

Tools

Salesforce

Work order management

Job description

MultiPro Property Solutions, LLC is seeking a Client Success Manager to serve as the primary contact for a large portfolio of multifamily clients, driving retention and expansion. You will work closely with branch leadership and field teams to align services with client needs and ensure an exceptional on-site experience.

In this field-based role, you’ll conduct regular onsite visits, manage up to 100 communities, and collaborate across billing, sales, and operations to resolve issues and grow