Field-Based Client Care Specialist | In-Home Senior Care

A First Name Basis; Metairie (LA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Cell phone reimbursement

401(k) with employer match

PTO

Sick time

Paid company holidays

Monthly performance bonuses

Job summary

A First Name Basis (AFNB) is growing quickly with 40+ offices across four states, delivering in-home care to seniors and individuals with disabilities. We are seeking a Client Care Specialist who will conduct in-home assessments, train caregivers, and ensure that care plans and documentation reflect real home conditions.

The role is 80% field-based and 20% office-based. Responsibilities include client home visits, caregiver orientation, and ensuring Medicaid documentation and EVV compliance.

Qualifications

• Strong interpersonal skills for in-home client interaction and caregiver coaching.
• Detail-oriented documentation habits, including comfort with tablet- or app-based assessment tools.
• Ability to de-escalate and respond calmly to in-home incidents.

Responsibilities

• Perform in-home assessments of clients.
• Conduct caregiver field training and onboarding.
• Visit client homes for care plan development and updates.
• Document visit notes and ensure Medicaid/EVV compliance.
• Respond to incidents and monitor caregiver performance.
• Maintain client files per compliance standards.

Skills

Interpersonal skills

Documentation

De-escalation

Caregiver coaching

Education

CNA or MA certification

Tools

Tablet/app-based assessments

Job description

A First Name Basis (AFNB) is growing quickly with 40+ offices across four states, delivering in-home care to seniors and individuals with disabilities. We are seeking a Client Care Specialist who will conduct in-home assessments, train caregivers, and ensure that care plans and documentation reflect real home conditions.

The role is 80% field-based and 20% office-based. Responsibilities include client home visits, caregiver orientation, and ensuring Medicaid documentation and EVV compliance.