Client Care Specialist - CNA/MA

A First Name Basis; Metairie (LA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Cell phone reimbursement

401(k) with employer match

PTO

Sick time

Paid company holidays

Monthly performance bonuses

Job summary

A First Name Basis (AFNB) is growing quickly with 40+ offices across four states, delivering in-home care to seniors and individuals with disabilities. We are seeking a Client Care Specialist who will conduct in-home assessments, train caregivers, and ensure that care plans and documentation reflect real home conditions.

The role is 80% field-based and 20% office-based. Responsibilities include client home visits, caregiver orientation, and ensuring Medicaid documentation and EVV compliance.

Qualifications

• Strong interpersonal skills for in-home client interaction and caregiver coaching.
• Detail-oriented documentation habits, including comfort with tablet- or app-based assessment tools.
• Ability to de-escalate and respond calmly to in-home incidents.

Responsibilities

• Perform in-home assessments of clients.
• Conduct caregiver field training and onboarding.
• Visit client homes for care plan development and updates.
• Document visit notes and ensure Medicaid/EVV compliance.
• Respond to incidents and monitor caregiver performance.
• Maintain client files per compliance standards.

Skills

Interpersonal skills

Documentation

De-escalation

Caregiver coaching

Education

CNA or MA certification

Tools

Tablet/app-based assessments

Job description

Description

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We're reimagining what it means to serve seniors and individuals with disabilities - by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised.

Position Summary:

The Client Care Specialist is the primary in-person, field-based point of contact for clients and caregivers. This role conducts in-home assessments, delivers hands-on caregiver training, and ensures that care plans and documentation reflect the real conditions observed in the home—including the field-level checks that keep the branch's Medicaid documentation and EVV compliance audit-ready. This role is 80% field based and 20% office based.

Core Responsibilities and Duties:

• Home assessments.
• Client home visits.
• Caregiver field training.
• Administrative duties as needed.
• Conduct initial client intake assessments.
• Develop and update individualized care plans based on home assessment findings.
• Provide caregiver orientation and onboarding.
• Document visit notes and maintain client files per compliance standards.
• Respond to client/caregiver incidents and elevate as needed.
• Monitor caregiver performance during field visits.
• Document visit notes and assessment findings to a standard that satisfies Medicaid audit and payer documentation requirements.

Preferred Skills, Capabilities, and Qualifications:

• Strong interpersonal skills for in-home client interaction and caregiver coaching.
• Comfortable traveling locally for home visits; reliable transportation required.
• Detail-oriented documentation habits, including comfort with tablet- or app-based assessment tools.
• Ability to de-escalate and respond calmly to in-home incidents.

Benefits:

• Competitive pay
• Medical, dental, vision benefits
• Cell phone reimbursement
• 401(k) with employer match
• PTO
• Sick time
• Paid company holidays
• Monthly performance bonuses

Requirements

• High school diploma or GED required.
• 1+ years of experience in home care, healthcare, or a related field.
• CNA or MA certification required.