Client Care Specialist - CNA/MA

A First Name Basis; Mandeville (LA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with employer match

PTO

Sick time

Paid company holidays

Monthly performance bonuses

Job summary

A First Name Basis (AFNB) is expanding its in-home care services across multiple states, seeking a Client Care Specialist to lead in-home assessments, caregiver training, and care-plan documentation that aligns with Medicaid and EVV requirements. The role is 80% field-based and 20% office-based, with competitive pay and comprehensive benefits.

Qualified candidates will have at least 1 year of experience in home care, CNA or MA certification, and strong communication skills to coordinate with

Qualifications

• Strong interpersonal skills for in-home interaction and caregiver coaching.
• Willingness to travel locally for client visits and training.
• Detail-oriented in documentation and able to use tablet/app-based tools.
• Able to de-escalate and respond calmly to in-home incidents.

Responsibilities

• Conduct in-home assessments and client visits.
• Provide caregiver field training and onboarding.
• Develop and update individualized care plans based on home findings.
• Document visit notes to Medicaid-compliant standards.
• Maintain client files and documentation for audits.
• Respond to incidents and elevate as needed.
• Monitor caregiver performance during field visits.
• Ensure EVV/compliance readiness and accurate records.

Skills

Interpersonal skills

Travel locally

Documentation accuracy

Calm de-escalation

Education

High school diploma or GED

CNA or MA certification

Job description

Description

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We're reimagining what it means to serve seniors and individuals with disabilities - by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised.

Position Summary:

The Client Care Specialist is the primary in-person, field-based point of contact for clients and caregivers. This role conducts in-home assessments, delivers hands-on caregiver training, and ensures that care plans and documentation reflect the real conditions observed in the home—including the field-level checks that keep the branch's Medicaid documentation and EVV compliance audit-ready. This role is 80% field based and 20% office based.

Core Responsibilities and Duties:

• Home assessments.
• Client home visits.
• Caregiver field training.
• Administrative duties as needed.
• Conduct initial client intake assessments.
• Develop and update individualized care plans based on home assessment findings.
• Provide caregiver orientation and onboarding.
• Document visit notes and maintain client files per compliance standards.
• Respond to client/caregiver incidents and elevate as needed.
• Monitor caregiver performance during field visits.
• Document visit notes and assessment findings to a standard that satisfies Medicaid audit and payer documentation requirements.

Preferred Skills, Capabilities, and Qualifications:

• Strong interpersonal skills for in-home client interaction and caregiver coaching.
• Comfortable traveling locally for home visits; reliable transportation required.
• Detail-oriented documentation habits, including comfort with tablet- or app-based assessment tools.
• Ability to de-escalate and respond calmly to in-home incidents.

Benefits:

• Competitive pay
• Medical, dental, vision benefits
• Cell phone reimbursement
• 401(k) with employer match
• PTO
• Sick time
• Paid company holidays
• Monthly performance bonuses

Requirements

• High school diploma or GED required.
• 1+ years of experience in home care, healthcare, or a related field.
• CNA or MA certification required.