Client Care Specialist - CNA/MA

A First Name Basis; Baton Rouge (LA); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Cell phone reimbursement

401(k) with employer match

PTO

Sick time

Paid company holidays

Monthly performance bonuses

Job summary

A First Name Basis (AFNB) is expanding its in-home care team, serving seniors and individuals with disabilities across multiple states. The Client Care Specialist is the primary field-based contact, performing in-home assessments, providing hands-on caregiver training, and ensuring care plans and documentation reflect real home conditions.

This role is 80% field-based and 20% office-based, requiring travel and strong attention to Medicaid documentation and EVV compliance.

Qualifications

• CNA or MA certification required.
• High school diploma or GED required.
• 1+ years of experience in home care, healthcare, or related field.
• Ability to travel locally and have reliable transportation.

Responsibilities

• Perform in-home assessments and client home visits.
• Provide caregiver training and orientation.
• Develop and update individualized care plans based on home assessment findings.
• Document visit notes and maintain client files per compliance standards.
• Respond to client/caregiver incidents and elevate as needed.
• Monitor caregiver performance during field visits.
• Document visit notes and assessment findings to satisfy Medicaid audit requirements.
• Administrative duties as needed.

Skills

Interpersonal communication

Home visits

Caregiver coaching

Documentation accuracy

Education

CNA or MA certification

High school diploma or GED

Job description

Description

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We're reimagining what it means to serve seniors and individuals with disabilities - by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised.

Position Summary:

The Client Care Specialist is the primary in-person, field-based point of contact for clients and caregivers. This role conducts in-home assessments, delivers hands-on caregiver training, and ensures that care plans and documentation reflect the real conditions observed in the home—including the field-level checks that keep the branch's Medicaid documentation and EVV compliance audit-ready. This role is 80% field based and 20% office based.

Core Responsibilities and Duties:

• Home assessments.
• Client home visits.
• Caregiver field training.
• Administrative duties as needed.
• Conduct initial client intake assessments.
• Develop and update individualized care plans based on home assessment findings.
• Provide caregiver orientation and onboarding.
• Document visit notes and maintain client files per compliance standards.
• Respond to client/caregiver incidents and elevate as needed.
• Monitor caregiver performance during field visits.
• Document visit notes and assessment findings to a standard that satisfies Medicaid audit and payer documentation requirements.

Preferred Skills, Capabilities, and Qualifications:

• Strong interpersonal skills for in-home client interaction and caregiver coaching.
• Comfortable traveling locally for home visits; reliable transportation required.
• Detail-oriented documentation habits, including comfort with tablet- or app-based assessment tools.
• Ability to de-escalate and respond calmly to in-home incidents.

Benefits:

• Competitive pay
• Medical, dental, vision benefits
• Cell phone reimbursement
• 401(k) with employer match
• PTO
• Sick time
• Paid company holidays
• Monthly performance bonuses

Requirements

• High school diploma or GED required.
• 1+ years of experience in home care, healthcare, or a related field.
• CNA or MA certification required.