Field Auto Damage Trainee — Hands-On Claims

GEICO; New York (NY); On-site; USD 44,000 - 69,000; Full time

Benefits offered by this job

Sign-on bonus

Health benefits from day 1

PTO and holidays

Job summary

GEICO is seeking an Auto Damage Trainee in New York City. You will inspect vehicles, write repair estimates, and negotiate settlements while coordinating with body shops, rental agencies, and providers.

This hands-on program includes in-field and Ashburn training, with a structured path to develop diagnostic and negotiations skills. The role emphasizes customer service, problem-solving, and empathy, requiring flexibility to work evenings, weekends, and holidays.

Qualifications

• Customer-facing experience preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active Adjusters license preferred (training and exam fees provided).
• Valid driver’s license that meets company underwriting guidelines required.

Responsibilities

• Customer Interaction: Consult with involved parties, review insurance contracts, inspect vehicles, write estimates, and manage rental cars.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Meaningful Impact: Drive customer satisfaction through meaningful interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Education

High School Diploma or GED

College degree preferred

Job description

GEICO is seeking an Auto Damage Trainee in New York City. You will inspect vehicles, write repair estimates, and negotiate settlements while coordinating with body shops, rental agencies, and providers.

This hands-on program includes in-field and Ashburn training, with a structured path to develop diagnostic and negotiations skills. The role emphasizes customer service, problem-solving, and empathy, requiring flexibility to work evenings, weekends, and holidays.