Field Auto Claims Adjuster — Independent, Customer-Focused

Progressive; Santa Monica (CA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

401(k) match up to 6%

Medical, dental & vision coverage

Wellness programs

Flexible spending accounts

Paid time off

Tuition assistance

Job summary

Progressive is seeking an experienced auto damage claims adjuster to serve as the main point of contact with customers, guiding the repair process from start to finish. This field-based role includes managing your own inventory, negotiating with body shops, and assessing liability while working largely independently in the Santa Monica/Beverly Hills area.

You may travel within your geographical area and occasionally report to an office.

Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience.
• Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Negotiation

Education

Associate's degree

Bachelor's degree

High school diploma or equivalent

Job description

Progressive is seeking an experienced auto damage claims adjuster to serve as the main point of contact with customers, guiding the repair process from start to finish. This field-based role includes managing your own inventory, negotiating with body shops, and assessing liability while working largely independently in the Santa Monica/Beverly Hills area.

You may travel within your geographical area and occasionally report to an office.