Field Auto Claims Adjuster—Independent, Customer-Driven

VetJobs; Eden Prairie (MN); On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

401(k) matching up to 6%

Medical, dental & vision

Paid time off

Paid sick leave

Parental & family leave

Job summary

Progressive is seeking an Auto Damage Claims Adjuster to act as the main point of contact for customers, directing and deciding the repair process from start to finish. You will manage your own field inventory, liaise with body shops, and negotiate repair pricing while assessing liability.

A field role may include occasional office presence and travel within the assigned area. The ideal candidate will have strong leadership, conflict management, attention to detail, and a customer-first mindset

Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience.
• Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Insurance experience

Claims adjustment

Attention to detail

Negotiation

Education

High School/GED

Associate's degree

Bachelor's degree

Job description

Progressive is seeking an Auto Damage Claims Adjuster to act as the main point of contact for customers, directing and deciding the repair process from start to finish. You will manage your own field inventory, liaise with body shops, and negotiate repair pricing while assessing liability.

A field role may include occasional office presence and travel within the assigned area. The ideal candidate will have strong leadership, conflict management, attention to detail, and a customer-first mindset