Field Applications Specialist - Downstream (Remote)

Sartorius North America; Philadelphia (Philadelphia County); Remote; USD 90,000 - 117,000; Full time

Benefits offered by this job

Employer matched 401(k)

Health & Wellness benefits

Paid time off & holidays

Flexible work schedules

Job summary

Sartorius North America is seeking a Field Applications Specialist for Chrom/TFF in the Mid-Atlantic/Southeast region. You will support customer evaluations, provide application expertise, troubleshoot, and train customers to optimize downstream processing solutions across chromatography, TFF, and related consumables.

Based in a remote work environment with travel across the region, you will collaborate with Sales, Product Management, Quality, and other teams to drive customer success and

Qualifications

• Bachelor's degree in Life Sciences, Biotechnology, Engineering, or related field (or equivalent demonstrated professional experience).
• Master's degree preferred.
• 3+ years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments.
• Experience in biologics manufacturing; exposure to cell and gene therapy applications is an advantage.
• 1+ years of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies; experience with additional modalities is beneficial.
• Ability to troubleshoot technical and application-related challenges in customer environments.
• Hands‑on capability to perform demonstrations, trials, evaluations, and customer training while documenting findings, outcomes, and technical recommendations in a structured manner.
• Ability to collaborate effectively with Sales, Product Management, Quality, and other cross‑functional stakeholders within a matrix organization.
• Strong customer focus with the ability to understand customer needs and translate them into practical application solutions.
• Excellent communication and presentation skills with the ability to explain technical value to a broad range of stakeholders.
• Proficiency with Microsoft Office; experience with Salesforce, Tableau, and system control software is an advantage.
• Willingness to travel more than 50% to support customer‑facing activities.
• Ability to lift up to 50 lbs

Responsibilities

• Translate process requirements into product and workflow recommendations to accelerate adoption of downstream systems including centrifugation, columns, chromatography systems, TFF systems, and associated consumables.
• Design, coordinate, and document customer-specific evaluation plans, onboarding activities, and outcomes to drive successful implementation.
• Troubleshoot technical inquiries, application challenges, and product performance issues by analyzing customer processes and coordinating corrective actions with relevant stakeholders to protect customer productivity.
• Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning, and solution recommendations that improve the technical fit of proposed solutions.
• Capture customer feedback, application trends, and competitive intelligence through analysis of field observations, trial results, and product usage patterns, and share recommendations that support portfolio enhancement initiatives.
• Support the training and development of other Field Application Specialists and members of the Sales organization on assigned technologies and processes.
• Train customers on new technologies, support initial start-up activities, and participate in internal learning opportunities to continuously expand technical expertise.
• Support Quality investigations and complaint resolution activities through process troubleshooting and technical analysis of customer applications.
• Provide monthly territory activity reports and updates to management.

Skills

Customer-facing

Troubleshooting

Demonstrations & training

Cross-functional collaboration

Presentation skills

Travel willingness

Physical lifting

Education

Bachelor's degree in Life Sciences, Biotechnology, Engineering, or related field

Master's degree

Tools

Microsoft Office

Salesforce

Tableau

System control software

Job description

Sartorius North America is seeking a Field Applications Specialist for Chrom/TFF in the Mid-Atlantic/Southeast region. You will support customer evaluations, provide application expertise, troubleshoot, and train customers to optimize downstream processing solutions across chromatography, TFF, and related consumables.

Based in a remote work environment with travel across the region, you will collaborate with Sales, Product Management, Quality, and other teams to drive customer success and