Field Applications Scientist: Genomics & Customer Growth

Oxford Nanopore Technologies; Oklahoma; On-site; USD 101,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Stock options

Healthcare benefits

401(k) with company match

Disability insurance

Job summary

Oxford Nanopore Technologies is seeking a Field Applications Scientist to support customers across the Southern Plains region. This role blends scientific acumen with commercial focus, delivering pre- and post-sales technical support and driving adoption of ONT workflows.

You will travel ~50% (up to 70%), partner with Sales and cross-functional teams, and train customers while contributing to strategic opportunities. A PhD or related master's with relevant experience is preferred.

Qualifications

• PhD in Life Sciences preferred, or a Master’s degree with relevant commercial, customer-facing, or scientific applications experience.
• Strong laboratory background in molecular biology, genetics, genomics, sequencing, or a closely related discipline.
• Experience supporting experimental design, sample preparation, workflow optimization, and data analysis.
• An exceptional scientific communicator and presenter who can translate complex technical concepts into compelling, customer-relevant stories.
• Demonstrated scientific troubleshooting and problem-solving capabilities.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Partner with Sales to support commercial opportunities and provide technical expertise throughout the customer lifecycle.
• Deliver pre-sales and post-sales technical support, including customer consultations, workflow discussions, training, and troubleshooting.
• Build and maintain strong technical relationships with customers, ensuring successful adoption and utilization of ONT technologies.
• Deliver presentations, workshops, seminars, and training to a wide range of audiences.
• Collaborate effectively with Technical Services, Sales, Product Management, Marketing, and other internal teams to achieve customer and business objectives.
• Develop and execute engagement plans for strategic accounts, aligned to customer needs and business priorities.
• Provide timely customer, market, and competitive feedback to internal stakeholders.
• Accurately document customer interactions and support activities within ONT's CRM systems.
• Contribute to a team-first culture by supporting colleagues, customers, and strategic initiatives beyond assigned territory responsibilities when required.

Skills

Scientific communication

Customer facing

Territory collaboration

Troubleshooting

Presentation skills

Education

PhD in Life Sciences

Master’s degree in related field

Tools

Microsoft Office

Salesforce

Job description

Oxford Nanopore Technologies is seeking a Field Applications Scientist to support customers across the Southern Plains region. This role blends scientific acumen with commercial focus, delivering pre- and post-sales technical support and driving adoption of ONT workflows.

You will travel ~50% (up to 70%), partner with Sales and cross-functional teams, and train customers while contributing to strategic opportunities. A PhD or related master's with relevant experience is preferred.