Field Application Engineer, Mandarin & English - Miami

Brickstech; Ohio; Presencial; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

Brickstech in Dallas is seeking a Field Application Engineer I to support golf-range robotics. You will provide on-site and remote installation, calibration, and operation support for mobile robot equipment.

The role requires a BS in engineering and 3+ years in robotics tech support, plus strong troubleshooting, documentation, and customer communication skills. Travel is expected in a full-time, on-site role.

Qualificações

• Bachelor's degree or above in STEM fields.
• 3+ years in technical support and testing for robotics products.
• Familiar with robot architecture; ROS preferred.
• Strong troubleshooting and analytical skills.
• Ability to produce high-quality technical documents.
• Good communication, willing to travel frequently.
• Channel sales experience in golf brands is a plus.

Responsabilidades

• Provide on-site and remote support for installation, deployment, calibration, and operation of mobile robot equipment.
• Maintain customer relationships and provide after-sales technical services, including remote guidance or on-site repairs.
• Act as a liaison between customers and internal teams to resolve issues and improve experience.
• Collect market information and user feedback to inform product design.
• Accompany sales to visits and provide on-site technical support.
• Write and update user manuals, installation guides, FAQ databases; train customers and dealers; assist exhibitions and maintenance.

Conhecimentos

ROS technology

English skills

Technical troubleshooting

Documentation

Customer service

Formação académica

Bachelor's degree in Engineering

Ferramentas

ROS

Descrição da oferta de emprego

Field Application Engineer I Golf Range Robotics I Dallas

USD

70,000 - 100,000

/ year

On-site

Full-time

1–2 Years

HR Business Solutions

a day ago

Job Description

About the Company

Our client is a technology-based enterprise centered on high-precision positioning chips and algorithms, focusing on providing high-precision positioning products and solutions for intelligent mobile carriers. Based on self-developed chips, the company has launched a series of automotive-grade high-precision positioning chips, modules, and complete products featuring full-system, full-frequency, and high-performance capabilities, and provides high-precision positioning and integrated navigation solutions based on multi-sensor fusion. One of their technology applications is to build a series of golf ball range robotics to help operators reduce labor, improve safety, and automate daily range maintenance.

Job Responsibilities

• Provide on-site and remote technical support for the installation, software deployment, calibration, and operation of mobile robot equipment;
• Maintain customer relationships and provide after-sales technical services to customers, including remote guidance or on-site repairs;
• Act as a liaison between customers and internal company channels to resolve any issues during product use and enhance the overall customer experience;
• Collect and report market information and user feedback to assist in improving product design and functions;
• Accompany the sales team to visit potential customers and provide on-site technical support;
• Write and continuously update user manuals, installation guides, and FAQ databases; provide technical training to customers, dealers, and agents; work closely with sales and marketing teams during exhibitions, demonstrations, and customer visits; regularly perform equipment maintenance.

Job Requirements

• Bachelor's degree or above, majoring in science and engineering such as Mechanical Engineering, Automation, Electronics, Communications, Robotics Engineering, Artificial Intelligence, etc.;
• 3 years or more of experience in technical support and testing for robots / intelligent mobile terminal related products; those who have led the delivery of outdoor intelligent robot products are preferred;
• Familiar with robot technical architecture and basic principles; familiarity with ROS technology is preferred;
• Proficient in basic communication principles such as serial ports / networks, mechanical principles, and electrical principles; possess strong technical troubleshooting and analysis capabilities;
• Possess certain documentation skills, have produced standard documents (such as test reports and related templates), and be able to independently write high-quality technical documents;
• Possess good communication and coordination skills, stress resistance, and customer service awareness; strong sense of responsibility and self-motivation; able to accept frequent travel;
• Possess good English written and oral skills.
• Possess channel sales experience in golf equipment brands (such as Toro, John Deere Golf, Jacobsen, Club Car).