Field Application Engineer, Mandarin & English - Miami

HRBS Global; Miami (FL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

HRBS Global is seeking a hands-on Technical Support Engineer to install, calibrate, and maintain robotic systems for customers in the United States. The role includes on-site and remote work, collaborating with engineering and sales to ensure smooth deployments and rapid issue resolution.

The ideal candidate has a STEM Bachelor’s degree and 3+ years in robot tech support, with ROS knowledge, strong documentation skills, and willingness to travel for site visits and demonstrations.

Qualifications

• Bachelor’s degree in STEM required.
• 3+ years in technical support and testing for robots / intelligent mobile terminals.
• Experience delivering outdoor intelligent robot products preferred.
• Familiar with robot architecture and basic principles.
• Familiarity with ROS technology preferred.
• Strong communication on serial ports, networks, mechanical and electrical principles.
• Excellent technical troubleshooting and analytical skills.
• Ability to write high-quality technical documents and reports.
• Good communication, coordination skills and customer service mindset.
• Willingness to travel frequently.
• Strong English written and spoken skills.
• Channel sales experience in golf equipment brands and a driver's license is a plus.

Responsibilities

• Provide on-site and remote technical support for installation, deployment, calibration, and operation of mobile robot equipment.
• Maintain customer relationships and provide after-sales technical services, including remote guidance or on-site repairs.
• Liaise between customers and internal channels to resolve issues and improve customer experience.
• Collect and report market information and user feedback to aid product improvements.
• Assist the sales team during visits and demonstrations with on-site support.
• Create and update user manuals, installation guides, and FAQ databases.
• Provide technical training to customers, dealers, and agents.
• Collaborate with sales and marketing during exhibitions and customer visits.
• Regularly perform equipment maintenance.

Skills

Technical support

Robotics knowledge

English communication

Troubleshooting

Documentation writing

Customer service

Travel willingness

Education

Bachelor’s degree in STEM

Tools

ROS

Job description

About the Company

Our client is a technology-based enterprise centered on high-precision positioning chips and algorithms, focusing on providing high-precision positioning products and solutions for intelligent mobile carriers. Based on self-developed chips, the company has launched a series of automotive-grade high-precision positioning chips, modules, and complete products featuring full-system, full-frequency, and high-performance capabilities, and provides high-precision positioning and integrated navigation solutions based on multi-sensor fusion. One of their technology applications is to build a series of golf ball range robotics to help operators reduce labor, improve safety, and automate daily range maintenance.

Job Responsibilities

• Provide on-site and remote technical support for the installation, software deployment, calibration, and operation of mobile robot equipment;
• Maintain customer relationships and provide after-sales technical services to customers, including remote guidance or on-site repairs;
• Act as a liaison between customers and internal company channels to resolve any issues during product use and enhance the overall customer experience;
• Collect and report market information and user feedback to assist in improving product design and functions;
• Accompany the sales team to visit potential customers and provide on-site technical support;
• Write and continuously update user manuals, installation guides, and FAQ databases;
• provide technical training to customers, dealers, and agents;
• work closely with sales and marketing teams during exhibitions, demonstrations, and customer visits;
• regularly perform equipment maintenance.

Job Requirements

• Bachelor's degree or above, majoring in science and engineering such as Mechanical Engineering, Automation, Electronics, Communications, Robotics Engineering, Artificial Intelligence, etc;
• 3 years or more of experience in technical support and testing for robots / intelligent mobile terminal related products;
• those who have led the delivery of outdoor intelligent robot products are preferred;
• Familiar with robot technical architecture and basic principles;
• familiarity with ROS technology is preferred;
• Proficient in basic communication principles such as serial ports / networks, mechanical principles, and electrical principles;
• possess strong technical troubleshooting and analysis capabilities;
• Possess certain documentation skills, have produced standard documents (such as test reports and related templates), and be able to independently write high-quality technical documents;
• Possess good communication and coordination skills, stress resistance, and customer service awareness;
• strong sense of responsibility and self-motivation;
• able to accept frequent travel;
• Possess good English written and oral skills.
• Possess channel sales experience in golf equipment brands (such as Toro, John Deere Golf, Jacobsen, Club Car).Must have a driver's license.