Field Application Engineer, Mandarin & English - Los Angeles

Brickstech; Los Angeles (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Brickstech seeks a Technical Support Engineer to install, calibrate, and operate mobile robot equipment, providing on-site and remote assistance in Los Angeles. You will maintain customer relationships, deliver post-sales support, and help collect feedback to improve products.

The role requires a bachelor’s degree in science or engineering, 3+ years in robotics support, familiarity with ROS, and strong English communication.

Qualifications

• Bachelor's degree in science/engineering.
• 3+ years in technical support and testing for robots or intelligent mobile devices.
• Familiar with robot architecture; ROS preferred.
• Proficient in serial ports, networks, mechanical and electrical principles.
• Ability to write high-quality technical documents.
• Willingness to travel frequently.
• Strong English written and oral skills.

Responsibilities

• Provide on-site and remote technical support for mobile robot equipment installation and operation.
• Maintain customer relationships and post-sales service.
• Liaise between customers and internal teams to resolve issues.
• Collect market data and user feedback to inform product improvements.
• Assist sales by providing on-site technical support during visits.
• Write user manuals and training materials; support at exhibitions and demonstrations.

Skills

Robot technical architecture familiar

ROS familiarity

Documentation skills

English proficiency

Communication skills

Travel willingness

Technical troubleshooting

Education

Bachelor's degree in science/engineering

Tools

ROS

Job description

Job Description

About the Company

Our client is a technology-based enterprise centered on high-precision positioning chips and algorithms, focusing on providing high-precision positioning products and solutions for intelligent mobile carriers. Based on self-developed chips, the company has launched a series of automotive-grade high-precision positioning chips, modules, and complete products featuring full-system, full-frequency, and high-performance capabilities, and provides high-precision positioning and integrated navigation solutions based on multi-sensor fusion. One of their technology applications is to build a series of golf ball range robotics to help operators reduce labor, improve safety, and automate daily range maintenance.

Job Responsibilities

• Provide on-site and remote technical support for the installation, software deployment, calibration, and operation of mobile robot equipment;
  


• Maintain customer relationships and provide after-sales technical services to customers, including remote guidance or on-site repairs;
  


• Act as a liaison between customers and internal company channels to resolve any issues during product use and enhance the overall customer experience;
  


• Collect and report market information and user feedback to assist in improving product design and functions;
  


• Accompany the sales team to visit potential customers and provide on-site technical support;
  


• Write and continuously update user manuals, installation guides, and FAQ databases; provide technical training to customers, dealers, and agents; work closely with sales and marketing teams during exhibitions, demonstrations, and customer visits; regularly perform equipment maintenance.
  

Job Requirements

• Bachelor's degree or above, majoring in science and engineering such as Mechanical Engineering, Automation, Electronics, Communications, Robotics Engineering, Artificial Intelligence, etc.;
  


• 3 years or more of experience in technical support and testing for robots / intelligent mobile terminal related products; those who have led the delivery of outdoor intelligent robot products are preferred
  


• Familiar with robot technical architecture and basic principles; familiarity with ROS technology is preferred;
  


• Proficient in basic communication principles such as serial ports / networks, mechanical principles, and electrical principles; possess strong technical troubleshooting and analysis capabilities.
  


• Possess certain documentation skills, have produced standard documents (such as test reports and related templates), and be able to independently write high-quality technical documents;
  


• Possess good communication and coordination skills, stress resistance, and customer service awareness; strong sense of responsibility and self-motivation; able to accept frequent travel;
  


• Possess good English written and oral skills.
  


• Possess channel sales experience in golf equipment brands (such as Toro, John Deere Golf, Jacobsen, Club Car).