Field Application Engineer, Mandarin & English - Dallas

HRBS Global; Dallas (TX); Hybrid; USD 70,000 - 100,000; Full time

Job summary

HRBS Global is seeking a skilled robotics technical support engineer in the Dallas area to provide on-site and remote support for mobile robot systems, including installation, calibration, and troubleshooting. The role requires 3+ years in technical support for robots or intelligent mobile terminals, strong English communication, and the ability to travel as needed.

You will collaborate with sales, engineering, and service teams to ensure customer success and produce documentation and training

Qualifications

• Bachelor's degree or higher in a science/engineering field.
• 3+ years in robot technical support and testing.
• Familiar with ROS technology.
• Strong troubleshooting, documentation, and technical writing.
• Willingness to travel and good English communication.

Responsibilities

• Provide on-site and remote technical support for the installation, software deployment, calibration, and operation of mobile robot equipment.
• Maintain customer relationships and provide after-sales technical services to customers, including remote guidance or on-site repairs.
• Act as a liaison between customers and internal company channels to resolve issues during product use and enhance the overall customer experience.
• Collect and report market information and user feedback to assist in improving product design and functions.
• Accompany the sales team to visit potential customers and provide on-site technical support.
• Write and continuously update user manuals, installation guides, and FAQ databases.
• Provide technical training to customers, dealers, and agents; work closely with sales and marketing teams during exhibitions, demonstrations, and customer visits; regularly perform equipment maintenance.

Skills

Technical support

Customer service

English proficiency

Documentation skills

Communication skills

Willingness to travel

Channel sales experience

Education

Bachelor's degree or above in science/engineering

Tools

ROS technology

Job description

About the Company

Our client is a technology-based enterprise centered on high-precision positioning chips and algorithms, focusing on providing high-precision positioning products and solutions for intelligent mobile carriers. Based on self-developed chips, the company has launched a series of automotive-grade high-precision positioning chips, modules, and complete products featuring full-system, full-frequency, and high-performance capabilities, and provides high-precision positioning and integrated navigation solutions based on multi-sensor fusion. One of their technology applications is to build a series of golf ball range robotics to help operators reduce labor, improve safety, and automate daily range maintenance.

Job Responsibilities

• Provide on-site and remote technical support for the installation, software deployment, calibration, and operation of mobile robot equipment
• Maintain customer relationships and provide after-sales technical services to customers, including remote guidance or on-site repairs
• Act as a liaison between customers and internal company channels to resolve any issues during product use and enhance the overall customer experience
• Collect and report market information and user feedback to assist in improving product design and functions
• Accompany the sales team to visit potential customers and provide on-site technical support
• Write and continuously update user manuals, installation guides, and FAQ databases
• provide technical training to customers, dealers, and agents; work closely with sales and marketing teams during exhibitions, demonstrations, and customer visits; regularly perform equipment maintenance.

Job Requirements

• Bachelor's degree or above, majoring in science and engineering such as Mechanical Engineering, Automation, Electronics, Communications, Robotics Engineering, Artificial Intelligence, etc.
• 3 years or more of experience in technical support and testing for robots / intelligent mobile terminal related products; those who have led the delivery of outdoor intelligent robot products are preferredFamiliar with robot technical architecture and basic principles
• familiarity with ROS technology is preferred
• Proficient in basic communication principles such as serial ports / networks, mechanical principles, and electrical principles; possess strong technical troubleshooting and analysis capabilities
• Possess certain documentation skills, have produced standard documents (such as test reports and related templates), and be able to independently write high-quality technical documents
• Possess good communication and coordination skills, stress resistance, and customer service awareness; strong sense of responsibility and self-motivation; able to accept frequent travel
• Possess good English written and oral skills
• Possess channel sales experience in golf equipment brands (such as Toro, John Deere Golf, Jacobsen, Club Car)
• Must have a driver's license