Field Alarm Technician — Install, Service & Protect Homes

Energy Jobline ZR; Brookline (MA); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Employer Match

Paid Time Off & Holidays

HSA/FSA

Life & AD&D Insurance

Continuing Education

Job summary

Brinks Home is a leader in smart security, protecting over a million people across the U.S., Canada, and Puerto Rico. We seek an Alarm Service Technician to install, service, and inspect low-voltage security equipment, visiting customer sites daily to ensure reliable protection.

The role emphasizes service, accountability, customer focus, growth, and integrity. You will troubleshoot, replace components, educate customers, and conduct site evaluations to meet their needs and expectations.

Qualifications

• H.S. Diploma or GED
• Good driving record and Valid driver’s license
• Excellent customer service skills
• Working knowledge of how an alarm system operates
• Must be ok with climbing ladders and working at heights
• Must be ok working in tight spaces such as crawlspaces, attics and basements
• Low-voltage license or alarm installation certification
• NICET I

Responsibilities

• Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
• Ability to troubleshoot technical problems.
• Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
• Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
• Customer education and training including a system demonstration.
• Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
• Maintain safety practices to prevent against injury and damage to property.
• Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.

Job description

Brinks Home is a leader in smart security, protecting over a million people across the U.S., Canada, and Puerto Rico. We seek an Alarm Service Technician to install, service, and inspect low-voltage security equipment, visiting customer sites daily to ensure reliable protection.

The role emphasizes service, accountability, customer focus, growth, and integrity. You will troubleshoot, replace components, educate customers, and conduct site evaluations to meet their needs and expectations.