Field Aircraft Support Specialist

Textron Inc.; Nebraska; Vor Ort; USD 62.000 - 124.000; Vollzeit

Zusammenfassung

Textron Aviation is seeking a Field Support Representative (Props) to deliver technical advice and service to customers and Authorized Service Facilities across assigned regions in the United States. You will be the primary contact, addressing aircraft issues and coordinating with Product Support to ensure customer satisfaction.

Candidates should reside in or relocate to Kansas, Nebraska, Oklahoma, Arkansas, Iowa, Missouri, or Colorado, with willingness to travel and participate in training to

Qualifikationen

• Bachelor’s degree required, or in lieu of degree one of these two.
• 3 years of relative aircraft maintenance experience A&P license required.
• 3 years of relative aircraft maintenance experience 2 year technical degree required
• Minimum 5 years of aircraft structural repair, customer support, or relative aircraft maintenance experience required

Aufgaben

• Identify field issues and document maintainability and/or reliability issues to product support personnel for product improvement consideration within the company
• Accurately prepare appropriate documentation to inform applicable persons and management of fleet issues, including potential fleet and financial impact
• Must be able to convey working systems knowledge on all models of Textron Aviation products and are encouraged to broaden working knowledge by attending maintenance training on a regular basis.
• Research and respond to incoming phone calls, letters, emails, etc. from owners and operators requesting technical assistance. Liaise with Product Support personnel to obtain specific information when required.
• Must be able to deal with ambiguity and handle issues covering a variety of situations.
• Work with Authorized Service Facilities to uphold all applicable requirements and provide necessary training to meet our customers’ expectations.
• Address questions regarding Warranty, applicable Service Programs, and CAMP/CESCOM.
• Maintains an overall understanding of the pulse of the aviation community for respective regions by; communicating with customers, sales, maintenance and marketing vendors within region of responsibility.
• Actively participate in trade shows and technical events within assigned geographic regions.
• Assist the aircraft sales organization and Textron service center organization with prospect and customer contacts, providing technical support as necessary.
• Represent Textron Aviation and department at supplier meetings and operator conferences, preparing high quality verbal/visual aid presentations as required.
• Develop strong relationships within regional customer base and be available 24/7

Kenntnisse

Organizational skills

Computer skills

Driver's license

Willing to travel

Self-motivated

Ausbildung

Bachelor’s degree

A&P license

2-year technical degree

5+ years maintenance/repair

Jobbeschreibung

Textron Aviation is seeking a Field Support Representative (Props) to deliver technical advice and service to customers and Authorized Service Facilities across assigned regions in the United States. You will be the primary contact, addressing aircraft issues and coordinating with Product Support to ensure customer satisfaction.

Candidates should reside in or relocate to Kansas, Nebraska, Oklahoma, Arkansas, Iowa, Missouri, or Colorado, with willingness to travel and participate in training to