Field Support Representative (Props)

Textron; United States; On-site; USD 62,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plans

Life and disability insurance

Job summary

Textron Aviation is seeking a Field Support Representative (Props) to provide technical advice and service assistance to customers and service facilities across assigned regions. The role requires relocation to Kansas, Nebraska, Oklahoma, Arkansas, Iowa, Missouri, or Colorado, and involves frontline customer advocacy and issue resolution for Textron Aviation aircraft.

Responsibilities include documenting field issues, communicating fleet impacts, and maintaining knowledge across Textron Aviation

Qualifications

• Bachelor’s degree required, or in lieu of degree one of these two: 3 years of relative aircraft maintenance experience + A&P license required.
• 3 years of relative aircraft maintenance experience + 2 year technical degree required.
• Minimum 5 years of aircraft structural repair, customer support, or relative aircraft maintenance experience required.

Responsibilities

• Identify field issues and document maintainability or reliability issues for product improvement.
• Prepare documentation on fleet issues including potential fleet and financial impact.
• Convey working knowledge on Textron Aviation products and pursue ongoing training.

Skills

Organizational skills

Computer skills

Valid Driver’s License

Willingness to travel worldwide

Education

Bachelor’s degree required

A&P license or equivalent

2 year technical degree alternative

Pilot's license (preferred)

Job description

Job Description - Field Support Representative (Props) (345827)

Job Summary

Provide technical advice and service assistance to customers and Authorized Service Facilities within assigned geographic regions of responsibility for all matters and situations regarding Textron Aviation products. Maintain customer goodwill by being the first line of support and primary point of contact for Textron Aviation customers and the customer’s personal advocate by addressing all issues concerning their aircraft. Candidates must reside in or be willing to relocate to Kansas, Nebraska, Oklahoma, Arkansas, Iowa, Missouri, or Colorado, as this position will be based in one of these locations.

Job Responsibilities

• Identify field issues and document maintainability and/or reliability issues to product support personnel for product improvement consideration within the company
• Accurately prepare appropriate documentation to inform applicable persons and management of fleet issues, including potential fleet and financial impact
• Must be able to convey working systems knowledge on all models of Textron Aviation products and are encouraged to broaden working knowledge by attending maintenance training on a regular basis.
• Research and respond to incoming phone calls, letters, emails, etc. from owners and operators requesting technical assistance. Liaise with Product Support personnel to obtain specific information when required.
• Must be able to deal with ambiguity and handle issues covering a variety of situations.
• Work with Authorized Service Facilities to uphold all applicable requirements and provide necessary training to meet our customers’ expectations.
• Address questions regarding Warranty, applicable Service Programs, and CAMP/CESCOM.
• Maintains an overall understanding of the pulse of the aviation community for respective regions by; communicating with customers, sales, maintenance and marketing vendors within region of responsibility.
• Actively participate in trade shows and technical events within assigned geographic regions.
• Assist the aircraft sales organization and Textron service center organization with prospect and customer contacts, providing technical support as necessary.
• Represent Textron Aviation and department at supplier meetings and operator conferences, preparing high quality verbal/visual aid presentations as required.
• Develop strong relationships within regional customer base and be available 24/7

Education / Experience

• Required:
• Bachelor’s degree required, or in lieu of degree one of these two:
• 3 years of relative aircraft maintenance experience + A&P license required.
• 3 years of relative aircraft maintenance experience + 2 year technical degree required
• Minimum 5 years of aircraft structural repair, customer support, or relative aircraft maintenance experience required
• Preferred:
• Prior Customer Service, Service Center, or Field Service experience
• A&P certificate or equivalent
• Pilot's license

Qualifications

• Strong organizational abilities, including follow up to multiple issues with multiple resources
• Computer Skills
• Valid Driver’s License
• Must be able to travel worldwide, sometimes on short notice.
• Self-motivated, disciplined, and able to meet department objectives
• Able to recommend support equipment requirements and spares inventory levels for fixed based maintenance operators.

Compliance

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Benefits

Benefits may include:

• health insurance and prescription plan coverage
• dental insurance
• family building benefits
• vision insurance
• mental health resources
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life and disability insurance programs
• programs that provide employees time away from work.

Compensation

Textron’s compensation package includes competitive base pay and provides eligible employees with benefit programs. The pay range for this position is $62,200.00 - $124,200.00 per year. Applications are accepted for this position on an ongoing basis.

Additional Information

Join Textron Aviation’s Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit.

Primary Location

United States

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.