Aviation Field Support Specialist

Textron Inc.; Iowa; Vor Ort; USD 62.000 - 124.000; Vollzeit

Benefits dieser Stelle

Health insurance

Prescription plan

Dental insurance

Family benefits

Vision insurance

Mental health resources

FSAs

HSA

Retirement savings

Life and disability insurance

Time off

Zusammenfassung

Textron Aviation is seeking a Field Support Representative (Props) to provide technical advice and service assistance to customers and Authorized Service Facilities within designated regions. The role requires residing in or relocation to a specified set of states, including Iowa, Kansas, Nebraska, and others, to be based in one of these locations.

You will identify field issues, document them for product improvement, and prepare fleet-impacting communications.

Qualifikationen

• Bachelor’s degree or equivalent experience with A&P license.
• Minimum 5 years of aircraft maintenance/repair experience.
• 2-year technical degree or equivalent experience accepted.

Aufgaben

• Identify field issues and document reliability concerns for product improvement.
• Prepare documentation on fleet issues including potential impact.
• Convey working systems knowledge and attend maintenance training.
• Respond to owner queries and liaise with Product Support.
• Deal with ambiguity across varied situations.
• Collaborate with Authorized Service Facilities for training and support.
• Address Warranty, Service Programs, and CAMP/CESCOM questions.
• Maintain pulse of aviation community across regions.
• Participate in trade shows and technical events in region.
• Assist sales and Textron service with technical support.
• Represent Textron at supplier meetings and conferences with presentations.
• Develop regional customer relationships and be available 24/7.

Kenntnisse

Strong organizational abilities

Computer skills

Valid driver’s license

Willing to travel worldwide

Self-motivated

Ability to coordinate equipment needs

Ausbildung

Bachelor’s degree / A&P license

2-year technical degree

5+ years aircraft maintenance/repair experience

Jobbeschreibung

Textron Aviation is seeking a Field Support Representative (Props) to provide technical advice and service assistance to customers and Authorized Service Facilities within designated regions. The role requires residing in or relocation to a specified set of states, including Iowa, Kansas, Nebraska, and others, to be based in one of these locations.

You will identify field issues, document them for product improvement, and prepare fleet-impacting communications.