Field AI Solutions Engineer

ServiceNow; California; On-site; USD 201,000 - 352,000; Full time

Job summary

ServiceNow is seeking a Forward Deployed Software Engineer (FDSE) to partner with customers and deliver solution-ready builds in agile sprints. You own the full stack—from backend services to LLM pipelines and front-end integrations—and you’ll embed with client teams to design, implement, and deliver scalable enterprise AI solutions.

You will codify patterns, build reusable assets, and influence platform tooling while delivering production-grade software in high-stakes environments across

Qualifications

• 10+ years of software engineering experience, including customer-facing or embedded roles.
• Proven ability to design and implement AI-native software in production environments.
• Strong backend (Python, Node.js, Java), frontend (React, Angular), and APIs (REST/GraphQL)
• Experience with LangChain, Semantic Kernel, prompt chaining, vector search, and context management

Responsibilities

• Deliver production-ready LLM-enabled applications spanning backend, data orchestration, and frontend UI.
• Operate in the field with customers to deploy and iterate in live environments.
• Codify reusable assets—libraries, prompts, scaffolds—to speed future engagements.
• Shape developer experience by feeding feedback to platform/product teams.
• Influence platform by contributing to shared SDKs and tools.

Skills

Python

Node.js

Java

React

Angular

REST/GraphQL

LLM tooling

LangChain

Semantic Kernel

Vector search

Performance monitoring

DevOps

AWS

Azure

GCP

CI/CD

Containers

Infra-as-code

Field readiness travel

Tools

LangChain

Semantic Kernel

Vector DBs

REST/GraphQL APIs

SDKs

Job description

ServiceNow is seeking a Forward Deployed Software Engineer (FDSE) to partner with customers and deliver solution-ready builds in agile sprints. You own the full stack—from backend services to LLM pipelines and front-end integrations—and you’ll embed with client teams to design, implement, and deliver scalable enterprise AI solutions.

You will codify patterns, build reusable assets, and influence platform tooling while delivering production-grade software in high-stakes environments across