Applied AI Forward-Deployed Solutions Engineer (Remote)

ServiceNow; United States; Remote; USD 134,000 - 179,000; Full time

Job summary

ServiceNow in Amsterdam is seeking a Senior Forward Deployed Software Engineer (FDSE) to own full-stack AI-enabled solutions in field engagements. You will partner with customers to design, implement, and deliver solution-ready GenAI builds in agile sprints.

Role emphasizes production-grade software, reusable libraries, prompts, and SDKs, plus shaping platform tooling and internal patterns for scalable enterprise deployments. You will travel up to 30% to embed onsite where it matters.

Qualifications

• 10+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles.

Responsibilities

• Deliver Production-ready solution in agile end-to-end sprints.
• Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components.
• Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed.
• Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers.
• Influence platform: inform product strategy through field-tested insights and extensible code.

Skills

10+ years software engineering

System architecture

AI-native software

Backend (Python, Node.js, Java)

Frontend (React, Angular)

APIs (REST/GraphQL)

LLM tooling (LangChain, Kernel)

Performance & observability

DevOps (CI/CD, clouds)

Field readiness travel 30%

Tools

LangChain

Semantic Kernel

Vector DBs

Prompt chaining

REST/GraphQL

Job description

ServiceNow in Amsterdam is seeking a Senior Forward Deployed Software Engineer (FDSE) to own full-stack AI-enabled solutions in field engagements. You will partner with customers to design, implement, and deliver solution-ready GenAI builds in agile sprints.

Role emphasizes production-grade software, reusable libraries, prompts, and SDKs, plus shaping platform tooling and internal patterns for scalable enterprise deployments. You will travel up to 30% to embed onsite where it matters.