Field Account Manager — Expansion & Adoption (Austin)

Auctane; Austin (TX); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Flex Time Off

12 paid holidays

401k matching

Merit reviews

Office in Austin (central)

Weekly catered lunches

Health, dental, vision plans

In-office gym access

Employee Assistance Program

Education reimbursement

Employee referral program

Job summary

Auctane is seeking a Field Account Manager in Austin to own a transactional book of business, focusing on software adoption and revenue expansion across established merchants. This field-based role requires regular in-person engagement to drive software retention and growth, with quota attainment through high-volume sales motions.

You will collaborate with Implementation and Product teams to ensure strong product fit, manage a pipeline, and drive strategic forecasts across your territory in a

Qualifications

• 2–3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals and increased product adoption.
• Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers.
• Familiarity with SaaS platforms, API-driven workflows and e-commerce ecosystems.

Responsibilities

• Drive Expansion Revenue: grow revenue within assigned merchants by increasing product adoption and expanding usage of ShipStation features.
• Consultative feature sales using MEDDPICC to identify and cross-sell capabilities.
• Adoption-led sales motion: leverage data and discovery to position features as solutions.
• Manage a high-volume book of business with renewals and expansion opportunities.

Skills

Expansion selling

Account growth

Consultative SaaS selling

E-commerce fluency

High-volume sales

Tools

SaaS platforms

API integrations

Job description

Auctane is seeking a Field Account Manager in Austin to own a transactional book of business, focusing on software adoption and revenue expansion across established merchants. This field-based role requires regular in-person engagement to drive software retention and growth, with quota attainment through high-volume sales motions.

You will collaborate with Implementation and Product teams to ensure strong product fit, manage a pipeline, and drive strategic forecasts across your territory in a