Regional Field Account Manager - Onsite Support & Education

Thatch; Austin (TX); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Thatch is seeking a Field Account Manager to deliver high-quality, in-person support across the Austin region. The ideal candidate will have 4+ years of experience in benefits consulting or a similar role, showcasing exceptional communication and organizational skills.

The role includes leading customer education sessions, managing onsite events, and deepening relationships with clients. Availability for 50%+ travel during open enrollment season is essential. Join us in making a positive impact for our clients!

Qualifications

• 4+ years in benefits consulting or related customer-facing role.
• Exceptional communication and presentation skills.
• Strong organizational skills and attention to detail.
• Ability to navigate ambiguity and solve problems independently.
• Willingness to travel regularly.

Responsibilities

• Deliver onsite support and employee education across a designated region.
• Lead employer-facing programs including open enrollment sessions.
• Partner with Account Managers to deepen customer relationships.
• Coordinate and execute customer onsite events including logistics.
• Act as a customer advocate to drive improvements.

Skills

Benefits consulting

Customer success

Support

Communication skills

Organizational skills

Job description

Thatch is seeking a Field Account Manager to deliver high-quality, in-person support across the Austin region. The ideal candidate will have 4+ years of experience in benefits consulting or a similar role, showcasing exceptional communication and organizational skills.

The role includes leading customer education sessions, managing onsite events, and deepening relationships with clients. Availability for 50%+ travel during open enrollment season is essential. Join us in making a positive impact for our clients!