Fiber Network Field Technician - Install, Troubleshoot & Support

Frontier Communications Corporation; San Bernardino (CA); On-site; USD 34,000 - 64,000; Full time

Job summary

Frontier Communications is seeking a Fiber Network Field Technician to handle service order and repair activity on fiber facilities from the customer terminal to the premise, including hub installations and customer premises work.

The role involves installing and maintaining voice, data, and video equipment, configuring routers, assisting with PC software, and training customers on new systems. Physical weight limits and stringent safety guidelines apply.

Qualifications

• Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Experience - Management will designate the experience level for each vacancy.
• Must possess, at time of appointment, a valid California class "C" driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission.
• Legally required Criminal Records Check - Employee will be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felony, and is not the defendant in a pending criminal proceeding with respect to an arrest for any "serious" or "violent" felony (as defined in the California Education and Penal Codes).
• Must possess the ability to perceive difference in colors.
• Must possess the ability to distinguish audible tones/levels.
• Medical - No medical limitations which prohibit the individual from performing the essential functions of the job.

Responsibilities

• Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.
• Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC.
• Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment.
• Orders and/or obtains required equipment. Effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• May be required to perform other duties of the Customer Service Technician II classification.
• May be required to perform additional duties and tasks as required by the Company.
• Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear.

Skills

Driver's license

Color vision

Hearing ability

Job description

Frontier Communications is seeking a Fiber Network Field Technician to handle service order and repair activity on fiber facilities from the customer terminal to the premise, including hub installations and customer premises work.

The role involves installing and maintaining voice, data, and video equipment, configuring routers, assisting with PC software, and training customers on new systems. Physical weight limits and stringent safety guidelines apply.