Fiber Network Field Technician I

RiseMe; Alabama; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Life, and lifestyle benefits

Job summary

Lumen in the Dekalb, IL market seeks a Field Technician I to install, maintain, troubleshoot, and repair fiber infrastructure and customer equipment. You’ll work independently to ensure service reliability, handle on-site tasks, and support network operations across diverse client locations.

This hands-on role requires problem-solving skills, a valid driver’s license, and the ability to travel within the territory; on-call rotations are expected to support 24x7 operations.

Qualifications

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
• Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission, Switching, TCP/IP, and Outside Plant.
• Must have PC skills and be well-versed in Microsoft Windows and Office applications.

Responsibilities

• Install, test, maintain, and repair telecommunications equipment and fiber infrastructure
• Troubleshoot service-impacting issues and perform corrective actions to restore customer services
• Support customer installations, service turn-ups, maintenance activities, and repair work
• Maintain and support ILA sites and network infrastructure throughout assigned service territories
• Respond to service-affecting incidents and urgent customer requirements in a timely manner
• Complete work orders, documentation, and system updates accurately and efficiently
• Safely operate company vehicles, tools, and field equipment while following established safety guidelines
• Participate in scheduled on‑call rotations and travel throughout assigned territories to support network operations and customer needs

Skills

Network monitoring

Installation

Maintenance/repair

Troubleshooting

Driver's license

Education

High School Diploma or GED

Tools

Windows OS

Microsoft Office

Corporate databases

Job description

Lumen in the Dekalb, IL market seeks a Field Technician I to install, maintain, troubleshoot, and repair fiber infrastructure and customer equipment. You’ll work independently to ensure service reliability, handle on-site tasks, and support network operations across diverse client locations.

This hands-on role requires problem-solving skills, a valid driver’s license, and the ability to travel within the territory; on-call rotations are expected to support 24x7 operations.