Fiber Field Technician I: Install, Repair & Support

Lumen Technologies, Inc.; DeKalb (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Lumen Technologies, Inc. is seeking a Field Technician I to support and maintain our fiber network and customer infrastructure in the DeKalb, IL area.

You will install, test, troubleshoot, and repair telecommunications equipment while ensuring service reliability and customer satisfaction. The role requires hands-on problem solving, the ability to work independently, and willingness to participate in on-call rotations across assigned territories.

Qualifications

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
• Knowledge of locating fiber optic cable, right-of-way, and As-Builts.
• Ability to learn corporate databases and use Microsoft Windows and Office applications.

Responsibilities

• Install, test, maintain, and repair telecommunications equipment and fiber infrastructure.
• Troubleshoot service-impacting issues and restore customer services.
• Support customer installations, service turn-ups, maintenance, and repair work.
• Maintain ILA sites and network infrastructure across service territories.
• Respond to incidents and on-call demands in a timely manner.
• Complete work orders and document system updates accurately.

Skills

Network monitoring

Installation

Maintenance/repair

Fiber optics

TCP/IP

Right-of-way

As-Builts

Windows/Office

On-call rotation

Driver's license

Education

High School Diploma or GED

Tools

MS Office

Job description

Lumen Technologies, Inc. is seeking a Field Technician I to support and maintain our fiber network and customer infrastructure in the DeKalb, IL area.

You will install, test, troubleshoot, and repair telecommunications equipment while ensuring service reliability and customer satisfaction. The role requires hands-on problem solving, the ability to work independently, and willingness to participate in on-call rotations across assigned territories.