Fiber Field Technician: Install, Repair & Support

Paycom; Kitty Hawk (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Ripple Fiber is hiring a Field Service Technician to install, maintain, and repair our fiber equipment in accordance with customer requirements and company standards. You will ensure customers receive high-quality service and support in the Outer Banks region.

Responsibilities include configuring and troubleshooting broadband services, documenting network configurations, and assisting with escalations as needed.

Qualifications

• Must have a valid state driver's license and safe driving record.
• Experience in customer service, construction, electrical, technical or related field is a plus.
• Be available for overtime, emergency call outs and holiday work.
• Clean driving record.
• Work a flexible schedule, including evenings and weekends.

Responsibilities

• Manage last mile drop, access, in-home and business equipment.
• Fault finding to resolve customer complaints.
• Create and maintain network documentation.
• Use network performance tools to troubleshoot issues.
• Assist with escalations (2nd line support) to resolve end-user issues.
• Configure, maintain, troubleshoot, and install broadband services (Wi-Fi routers, smart home devices).
• Route fiber optic drops from termination box to router location.
• Educate customers on service features and ensure operations are demonstrated.

Skills

Customer service experience

Flexible schedule

Valid driver's license

Hand tools

Willingness for overtime

Tools

Handheld devices

Job description

Ripple Fiber is hiring a Field Service Technician to install, maintain, and repair our fiber equipment in accordance with customer requirements and company standards. You will ensure customers receive high-quality service and support in the Outer Banks region.

Responsibilities include configuring and troubleshooting broadband services, documenting network configurations, and assisting with escalations as needed.