Fiber Field Technician I - Hybrid On-Site Connectivity

Lumos Fiber; High Point (NC); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Bonus options for eligible positions

PTO & paid holidays

HSAs and FSAs

Life and disability insurance

Job summary

Lumos Fiber is seeking an Operations Service Technician I to install, test, and maintain fiber services at homes and businesses in the High Point area. You will set up equipment, configure networks, and troubleshoot issues, working closely with our SOC and customers.

This hybrid role requires a high school diploma, a valid driver’s license, and the ability to travel to customer sites. You’ll handle provisioning, testing, and basic cross-connect work while following safety procedures and company

Qualifications

• 0+ years of related experience.
• Valid, fully unencumbered Driver’s License required.
• Must reside within 30 minutes of the normal reporting location, including home-based work locations.
• Experience interacting directly with customers to troubleshoot and resolve issues.
• Experience using MS Office Suite.
• Available for various schedules, including weekends, holidays, overtime, and on-call duties as needed.

Responsibilities

• Installs & troubleshoots basic Voice, Data, and Video services on fiber networks.
• Performs data entry tasks on computers: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment, and updating internet service.
• Configures Wi‑Fi: SSID settings, Guest Network Access & firewall options.
• Troubleshoots wireless connectivity issues.
• Installs and troubleshoots customer on-premise equipment (e.g., residential gateways, routers, switches, security systems, and station wiring).
• Installs and troubleshoot circuits (e.g., Voice, Broadband).
• Performs other duties as assigned, including departmental & cross-functional projects.
• Training Components – Technician I (Non-Inclusive): Training may include Zhone, SmartRG, AirTies, cabling/testing, Light Level Meter operation.

Skills

Customer interaction

MS Office Suite

Data entry

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Lumos Fiber is seeking an Operations Service Technician I to install, test, and maintain fiber services at homes and businesses in the High Point area. You will set up equipment, configure networks, and troubleshoot issues, working closely with our SOC and customers.

This hybrid role requires a high school diploma, a valid driver’s license, and the ability to travel to customer sites. You’ll handle provisioning, testing, and basic cross-connect work while following safety procedures and company