Fiber Services Technician I - Hybrid On-Site

Lumos; Lynchburg (VA); Hybrid; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health, dental, vision

401K with employer contribution

Paid time off

Discounts on services

Life and disability insurance

Job summary

Lumos is seeking an Operations Service Technician I to install, test, and maintain fiber and related equipment for customers. The role involves on-site work at homes and businesses, with dispatches to sites per daily schedule, in collaboration with the Service Operations Center (SOC).

The ideal candidate has a high school diploma, a valid driver’s license, and strong customer service skills. Expect a hybrid schedule with training components and potential overtime.

Qualifications

• High School Diploma or equivalent required.
• Valid driver's license required.
• Must reside within 30 minutes of the normal reporting location.

Responsibilities

• Installs, tests, and maintains services and equipment in homes and businesses.
• Troubleshoots GPON/PON, routers, switches, and DSL equipment.
• Configures Wi‑Fi, including SSID and guest network options.
• Performs data entry tasks and updates trouble tickets and service orders.
• Works onsite with customers and coordinates with the SOC.

Skills

Customer service

Driver's license

MS Office

Communication

Physical stamina

Education

High School Diploma or equivalent

Job description

Lumos is seeking an Operations Service Technician I to install, test, and maintain fiber and related equipment for customers. The role involves on-site work at homes and businesses, with dispatches to sites per daily schedule, in collaboration with the Service Operations Center (SOC).

The ideal candidate has a high school diploma, a valid driver’s license, and strong customer service skills. Expect a hybrid schedule with training components and potential overtime.