Fiber Service Technician I - Hybrid Onsite & Remote

Lumos; High Point (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401K plan

Life & disability insurance

EAP

Job summary

Lumos is hiring an Operations Service Technician I in High Point, NC. You will install, test, and maintain fiber services for homes and businesses, working onsite with customers and across the Service Operations Center.

The role covers provisioning, testing, and troubleshooting of GPON/PON, routers, switches, and cross-connects, with a hybrid schedule dispatching to customer sites. Ideal candidates have 0+ years of related experience, a valid driver’s license, and are comfortable with schedule

Qualifications

• 0+ years of related experience.
• High School Diploma or equivalent required.
• Valid, fully unencumbered Driver’s License required.
• Must reside within 30 minutes of the normal reporting location.
• Experience interacting directly with customers to troubleshoot and resolve issues.
• Experience using MS Office Suite.
• Available for various schedules, including weekends, holidays, overtime, and on‑call duties as needed.

Responsibilities

• Installs & troubleshoots basic Voice, Data, and Video services on fiber networks.
• Performs data entry tasks: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment, and updating internet service.
• Provisions & configures Wi‑Fi: SSID settings, Guest Network Access & firewall options.
• Troubleshoots and resolves wireless connectivity issues.
• Installs and troubleshoots customer on‑premise equipment (gateways, routers, switches, security systems).
• Installs and troubleshoot circuits (Voice, Broadband).
• Performs other duties and participates in cross‑functional projects.

Skills

Customer interaction

Data entry

MS Office Suite

Troubleshooting

Wireless networking

Education

High School Diploma or equivalent

Tools

GPON/ONT equipment

Routers & switches

Job description

Lumos is hiring an Operations Service Technician I in High Point, NC. You will install, test, and maintain fiber services for homes and businesses, working onsite with customers and across the Service Operations Center.

The role covers provisioning, testing, and troubleshooting of GPON/PON, routers, switches, and cross-connects, with a hybrid schedule dispatching to customer sites. Ideal candidates have 0+ years of related experience, a valid driver’s license, and are comfortable with schedule