Operations Service Technician I

Lumos-Fiber; High Point (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401K plan

Life & disability insurance

EAP

Job summary

Lumos is hiring an Operations Service Technician I in High Point, NC. You will install, test, and maintain fiber services for homes and businesses, working onsite with customers and across the Service Operations Center.

The role covers provisioning, testing, and troubleshooting of GPON/PON, routers, switches, and cross-connects, with a hybrid schedule dispatching to customer sites. Ideal candidates have 0+ years of related experience, a valid driver’s license, and are comfortable with schedule

Qualifications

• 0+ years of related experience.
• High School Diploma or equivalent required.
• Valid, fully unencumbered Driver’s License required.
• Must reside within 30 minutes of the normal reporting location.
• Experience interacting directly with customers to troubleshoot and resolve issues.
• Experience using MS Office Suite.
• Available for various schedules, including weekends, holidays, overtime, and on‑call duties as needed.

Responsibilities

• Installs & troubleshoots basic Voice, Data, and Video services on fiber networks.
• Performs data entry tasks: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment, and updating internet service.
• Provisions & configures Wi‑Fi: SSID settings, Guest Network Access & firewall options.
• Troubleshoots and resolves wireless connectivity issues.
• Installs and troubleshoots customer on‑premise equipment (gateways, routers, switches, security systems).
• Installs and troubleshoot circuits (Voice, Broadband).
• Performs other duties and participates in cross‑functional projects.

Skills

Customer interaction

Data entry

MS Office Suite

Troubleshooting

Wireless networking

Education

High School Diploma or equivalent

Tools

GPON/ONT equipment

Routers & switches

Job description

High Point, North Carolina; United States of America (USA), Remote

Lumos is looking for an Operations Service Technician I to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and businesses. Technicians set up fiber facilities, including Multi-Ports, and remove company-owned ONTs as needed. You will handle provisioning, testing, maintenance, and troubleshooting of GPON/PON, routers, switches, DSL equipment, and more. Additionally, you’ll install cross-connects at cross-connect and LCC cabinets for fiber circuits. Working onsite with customers and in collaboration with our Service Operations Center (SOC), you’ll play a key role in ensuring seamless connectivity.

***Hybrid Position - dispatches to customer sites in accordance with daily schedule.***

Why Lumos:

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T‑Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.

What You'll Do:

• Installs & troubleshoots basic Voice, Data, and Video services on fiber networks.
• Perform data entry tasks on computers: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment, and updating internet service.
• Provisions & configures Wi‑Fi: SSID settings, Guest Network Access & wireless firewall options.
• Troubleshoots and resolves wireless connectivity issues.
• Installs and troubleshoots customer on‑premise equipment (e.g., residential gateways, routers, switches, security systems, and station wiring).
• Installs and troubleshoot circuits (e.g., Voice, Broadband).
• Performs other duties as assigned, including departmental & cross‑functional projects.
• Training Components – Technician I (Non‑Inclusive):
  • Training may include Zhone, SmartRG, AirTies, cabling and testing, Light Level Meter operation, and other relevant training as deemed necessary.

What You'll Bring:

• 0+ years of related experience.
• High School Diploma or equivalent required.
• Valid, fully unencumbered Driver’s License required.
• Must reside within 30 minutes of the normal reporting location, including home-based work locations.
• Experience interacting directly with customers to troubleshoot and resolve issues.
• Experience using MS Office Suite.
• Available for various schedules, including weekends, holidays, overtime, and on‑call duties as needed.

What Makes You a Great Fit:

• Fiber or Telecom industry experience preferred.
• Strong verbal and written communication skills.
• Safe driving record.
• Ability to understand and use technical documentation.
• Detail‑Oriented and Quality‑Driven: Committed to accuracy and thoroughness, proactively seeks and applies feedback for continuous improvement, and consistently monitors work to uphold and enhance quality standards.

Physical Requirements:

• Ability to climb utility poles (where applicable) and work at heights.
• Utilize handle extension and stepladders as required.
• Ability to work in attics, crawl spaces, and confined areas.
• Capable of lifting and transporting 50 lbs. over a distance of 50 feet.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self‑directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

Applicant Eligibility Notice:

Applicants must be at least eighteen (18) years of age at the time of application.