Field Fiber Services Technician

Lumos; Lorain (OH); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health coverage

Paid time off

HSAs/FSAs

Life and disability insurance

401K plan

Job summary

Lumos is seeking Service Operations Technicians in Ohio to install, test, and maintain fiber services for homes and businesses. You’ll set up fiber facilities, troubleshoot GPON networks, and handle equipment like ONTs, routers, and switches onsite with customers.

You’ll collaborate with our Service Operations Center, perform preventive maintenance, and support network upgrades while ensuring safe, reliable connectivity for communities we serve.

Qualifications

• Strong verbal and written communication skills.
• Experience interacting directly with customers to troubleshoot.
• Valid, fully unencumbered Driver’s License.
• Experience using MS Office Suite.
• Proficient in network cabling, basic electrical systems, grounding/bonding.
• Experience maintaining power equipment, including rectifiers, batteries, and generators.
• Ability to read & understand cross-connects for fiber LCC cabinets & splitters.
• Extensive experience with advanced GPON and fiber-based services & equipment.
• Working knowledge of voice services (SIP), video services, LAN/WAN service & hardware.
• Proficient in IP subnetting.
• Supports the development of Operations Service Technicians on the team.

Responsibilities

• Performs preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites.
• Conducts advanced OTDR traces & fiber characterization.
• Installs and troubleshoots basic voice, data, video services, & CPE (Residential Gateways, Routers, etc.).
• Manages data entry tasks, including updating trouble tickets, orders, timesheets, etc.
• Serves as a SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment.
• Supports RSB engineering projects, including the installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and working on equipment upgrades.
• Assists Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment.

Skills

Customer interaction

Verbal communication

Written communication

IP subnetting

GPON fiber experience

Power equipment maintenance

Reading cross-connects

Team mentorship

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Lumos is seeking Service Operations Technicians in Ohio to install, test, and maintain fiber services for homes and businesses. You’ll set up fiber facilities, troubleshoot GPON networks, and handle equipment like ONTs, routers, and switches onsite with customers.

You’ll collaborate with our Service Operations Center, perform preventive maintenance, and support network upgrades while ensuring safe, reliable connectivity for communities we serve.