Bilingual Customer Service Specialist for FHA/HUD

Leidos; Indianapolis (IN); On-site; USD 23,207 - 33,053; Full time

Benefits offered by this job

Medical and dental insurance

401K and Life insurance

Paid Time Off (up to 15 days a year)

11 paid holidays per year

Discounted Leidos stock purchase

Job summary

Leidos is hiring full-time Bilingual Customer Service Representatives for their FHA Resource Center in Indianapolis, IN. This role involves assisting individuals with housing requests while providing exceptional customer service within a supportive training environment.

Benefits include medical and dental insurance from day one, a Monday-Friday schedule without weekend work, and access to ongoing training. Candidates must be fluent in both English and Spanish and have at least 2 years of experience in a high-volume contact center.

Qualifications

• Minimum of 2 years experience in a high-volume contact center environment.
• Ability to efficiently respond to customer complaints.
• Experience following Standard Operating Procedures (SOPs).

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Utilize knowledge base to answer customer requests.
• Document customer communications within an internal database.

Skills

Bilingual (English and Spanish)

Customer service

High-volume contact center experience

Education

High School diploma or GED

Job description

Leidos is hiring full-time Bilingual Customer Service Representatives for their FHA Resource Center in Indianapolis, IN. This role involves assisting individuals with housing requests while providing exceptional customer service within a supportive training environment.

Benefits include medical and dental insurance from day one, a Monday-Friday schedule without weekend work, and access to ongoing training. Candidates must be fluent in both English and Spanish and have at least 2 years of experience in a high-volume contact center.