FHA Claims & Loss Mitigation Specialist

Carrington; Plano (TX); On-site; USD 65,904,000 - 74,501,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Discretionary 401(k) match

Discounts through employee portal

Customized training programs

Employee referral bonuses

Educational Reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services in Plano, TX seeks a claims specialist to prepare, file, and follow up on FHA home retention claims, ensuring compliance with CMS guidelines. You will perform detailed reconciliations and timely posting of claim proceeds to HUD.

Daily duties include documenting actions, monitoring deadlines, and communicating trends to supervision. A High School Diploma and 1–2 years mortgage servicing default experience are preferred; FHA claims experience is a plus.

Qualifications

• Understanding of the loss mitigation and claims process.
• Excellent written and oral communication, organizational and time management skills.
• Strong attention to detail and ability to problem solve.
• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation.
• Ability to handle multiple tasks under pressure and changing priorities.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints to serve the best interests of CMS.
• Ability to make decisions that have moderate impact on immediate work unit
• High School Diploma or equivalent; some college preferred.
• One (1) to two (2) years mortgage servicing default experience preferred.
• Previous FHA claims experience preferred.

Responsibilities

• Prepare and file all HUD claims timely and accurately according to investor/insurer/CMS guidelines.
• Follow up semi-daily on all outstanding claim proceeds.
• Perform a loan-level reconciliation for all final claim proceeds between the amount claimed, the amount paid, and the outstanding loan indebtedness, including all escrow and corporate advances.
• Provide posting instructions for all claim proceeds within 24 hours of the receipt of the claim proceeds.
• Review, follow up, and ensure the timely and accurate completion of all regularly scheduled steps.
• Input the completion date on the date the action occurs.
• Obtain approval, and modify the scheduled date to a date in the future when a step in the process cannot be completed.
• Perform routine follow-up on a daily basis.
• Keep Supervisor informed of all trends and problems including, but not limited to, claim denials/curtailments, processing delays, etc.
• Document all servicing, action taken, delays, follow-up, and phone conversations in the system notes
• Ensure all claim documents are imaged timely.
• Maintain and control the HUD audit file.
• Perform other duties as assigned.

Skills

Strong attention to detail

Excellent written and verbal comms

Organizational & time management

Teamwork and loan evaluation quality

Multitasking under pressure

Problem solving

Negotiation and perspective taking

Education

High School Diploma or equivalent

Some college preferred

Mortgage servicing default experience

FHA claims experience preferred

Job description

Carrington Mortgage Services in Plano, TX seeks a claims specialist to prepare, file, and follow up on FHA home retention claims, ensuring compliance with CMS guidelines. You will perform detailed reconciliations and timely posting of claim proceeds to HUD.

Daily duties include documenting actions, monitoring deadlines, and communicating trends to supervision. A High School Diploma and 1–2 years mortgage servicing default experience are preferred; FHA claims experience is a plus.