Fertility Patient Services Specialist

US Fertility; Orlando (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional开发

Performance-based bonus opportunities

Generous paid time off, paid holidays,

Life and disability benefits

Fertility Discount Program

Employee wellness and recognition

Job summary

US Fertility in Orlando, FL is seeking a Patient Services Representative to join our national network of fertility centers. In this role you will manage patient accounts, verify insurance, schedule appointments, and deliver outstanding customer service to patients and visitors.

You'll collaborate with physicians and staff to optimize scheduling, patient satisfaction, and financial options, while working with a Monday–Friday schedule and occasional weekends and holidays.

Qualifications

• Minimum 2 years of applicable work experience
• High School diploma required
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service
• Required to work occasional weekends and holidays

Skills

Strong communication skills

Independent worker

Detailed-oriented

Computer savvy

High level of customer service

Education

High School diploma

Job description

US Fertility in Orlando, FL is seeking a Patient Services Representative to join our national network of fertility centers. In this role you will manage patient accounts, verify insurance, schedule appointments, and deliver outstanding customer service to patients and visitors.

You'll collaborate with physicians and staff to optimize scheduling, patient satisfaction, and financial options, while working with a Monday–Friday schedule and occasional weekends and holidays.