Fertility Care Coordinator & Patient Liaison

CCRM Fertility; Chicago (IL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Generous PTO and holidays

Medical, Dental, Vision Insurance

Health benefits eligible from start

401(k) with company match

Life Insurance

Employee Assistance Program (EAP)

Short-Term Disability

Flexible spending accounts (DCF/Commut

Health Savings Account

Job summary

CCRM Fertility is seeking a Patient Care Coordinator to serve as a liaison between clinical staff and patients, coordinating expenses, care plans, and administrative needs in a busy clinical setting.

You will collaborate with Nurse Coordinators and take daily direction from the Nurse Manager to support new patient appointments, chart audits, and patient education throughout the care cycle.

Qualifications

• High School Diploma or equivalent required.
• Medical Assistant Certification or equivalent preferred.
• Experience in reproductive medicine or Women’s health preferred.

Responsibilities

• Assist the RN with new patient appointments and provide support to the nursing staff.
• Initiate checklist and chart audit and provide to RN once patient plan is established.
• Track and audit all patient consent forms, alert RN of any deficiencies, and conduct patient follow-up for any missing consents or labs.
• Track patient workup to ensure current preconceptual labs, communicable testing, pap smear, annual exam, and mammogram (if applicable) are complete.
• Send abnormal labs/preconceptual labs to RN for physician review.
• Educate new patients after initial consultation with physician, prior to discharge, and refer to the primary nurse if immediate cycling is anticipated.
• Review and verify all IVF/FET Care plans are completed.
• Coordinate treatment plans with RN and physician to monitor testing and treatment cycle and schedule appointments according to treatment protocol.
• Release/obtain medical records to/from patients, authorized providers, and insurance carriers; maintain compliance with HIPAA laws and regulations.
• Maintain physician correspondence for new patient referrals, graduating patients, clinical notes, embryo transfer follow-ups, pregnancy outcomes, and birth congratulations.
• Monitor out-of-town patient lab work and results.
• Coordinate with nursing team to ensure lab work/results are recorded in chart.
• Monitor IVF treatment process and ensure timely patient flow.
• Assist Nurse Manager with situations and patient issues as needed.
• Other duties as assigned.

Education

High School Diploma or equivalent

Medical Assistant Certification or equivalent

Job description

CCRM Fertility is seeking a Patient Care Coordinator to serve as a liaison between clinical staff and patients, coordinating expenses, care plans, and administrative needs in a busy clinical setting.

You will collaborate with Nurse Coordinators and take daily direction from the Nurse Manager to support new patient appointments, chart audits, and patient education throughout the care cycle.