IVF Patient Care Coordinator — Clinic & Patient Liaison

Ccrm-Fertility; Boston (MA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

PTO & Holidays

Medical Insurance

401(k) Match

Life Insurance

EAP

Disability Insurance

HSA

Paid Family Leave

Dependent Care

Job summary

CCRM Fertility in Boston, MA is seeking a Patient Care Coordinator to bridge clinical staff and patients, coordinating expenses, care, and administrative needs. You will work with RN staff, track charts, and ensure timely patient flow throughout the care cycle.

The role requires a High School Diploma and preferred Medical Assistant certification; experience in reproductive medicine is a plus. Competitive benefits and flexible PTO accompany a Monday–Friday schedule.

Qualifications

• High School Diploma or equivalent required.
• Medical Assistant Certification or equivalent preferred.
• Experience in reproductive medicine or Women’s health preferred.

Responsibilities

• Assist the RN with new patient appointments and provide support to the nursing staff.
• Initiate checklist and chart audit and provide to RN once patient plan is established.
• Track and audit all patient consent forms, alert RN of any deficiencies, and conduct patient follow-up for any missing consents or labs.
• Track patient workup to ensure current preconceptual labs, communicable testing, pap smear, annual exam, and mammogram (if applicable) are complete.
• Send abnormal labs/preconceptual labs to RN for physician review.
• Educate new patients after initial consultation with physician, prior to discharge, and refer to the primary nurse if immediate cycling is anticipated.
• Review and verify all IVF/FET Care plans are completed.
• Coordinate treatment plans with RN and physician to monitor testing and treatment cycle and schedule appointments according to treatment protocol.
• Release/obtain medical records to/from patients, authorized providers, and insurance carriers; maintain compliance with HIPAA laws and regulations.
• Maintain physician correspondence for new patient referrals, graduating patients, clinical notes, embryo transfer follow-ups, pregnancy outcomes, and birth congratulations.
• Monitor out-of-town patient lab work and results.
• Coordinate with nursing team to ensure lab work/results are recorded in chart.
• Monitor IVF treatment process and ensure timely patient flow.
• Assist Nurse Manager with situations and patient issues as needed.
• Other duties as assigned.

Skills

Medical Office Coordination

Patient Scheduling

HIPAA knowledge

Education

High School Diploma or equivalent

Medical Assistant Certification or equivalent preferred

Job description

CCRM Fertility in Boston, MA is seeking a Patient Care Coordinator to bridge clinical staff and patients, coordinating expenses, care, and administrative needs. You will work with RN staff, track charts, and ensure timely patient flow throughout the care cycle.

The role requires a High School Diploma and preferred Medical Assistant certification; experience in reproductive medicine is a plus. Competitive benefits and flexible PTO accompany a Monday–Friday schedule.